Claiming Assistance for Isolated Children (AIC) 010-03010000

AIC is available to eligible applicants and students. Applicants wanting to claim AIC must submit a completed AIC claim. A separate claim must be completed for each student in the applicant's care.

AIC claims can be lodged by the approved applicant, see Determining who can be the applicant for the Assistance for Isolated Children (AIC).

Early claims can be lodged for AIC.

AIC claims must be lodged by 1 March of the year following the year for which assistance is sought. For example, an applicant wishes to claim AIC for the 2025 calendar year, the claim must be lodged by 1 March 2026.

There is no requirement for the applicant to be in Australia on the day they make a claim.

Points to note in completing the claim:

• The claim must be completed in blue or black pen
• All relevant questions on the claim form should be answered. Many questions only require a 'Yes' or 'No' tick

If helping students or applicants to complete a claim form, do not underline or make any comments on the claim that is to be signed by an applicant. Service Officers must use a separate sheet of paper to capture any notations or explanations to questions and attach this to the claim.

AIC paper claims and supporting documents can be lodged by using any of the following options:

• Online using the Upload documents service
• Fax
• Post, by a reply paid envelope or by posting to Services Australia
• In person at a service centre, or in remote areas, with an Agent or Centrelink field officer

Service Officers must accept all versions of AIC paper claim forms, including older versions.

When claims, forms or documents are received, check they are complete and scan to the customer's record.

Documents meeting the scannable document exceptions will be recorded in a DOC. It will show:

• where and when the document was received
• the action taken, and
• where it was sent

A withdrawn claim is treated as though no claim was received.

If an applicant contacts regarding a withdrawn claim, tell them that a new claim is required.