Initial contact with customers and completing a claim for Assistance for Isolated Children (AIC) 010-03010010

AIC is available for primary, secondary and certain tertiary students who are unable to attend an appropriate state school because of geographic isolation or special health-related or educational needs.

Applicants wanting to claim AIC, must submit a completed Claim for Assistance for Isolated Children (AIC) form (SY040).

The claim must be completed in blue or black pen.

All relevant questions on the claim should be answered. Many questions only require a Yes or No tick.

When helping an applicant complete the claim form:

• do not underline or make any comments on the claim
• always use a separate sheet of paper to capture any notations or explanations to questions and attach it to the claim

Each form has a Notes section at the beginning of the form to help applicants complete specific questions.

The Process page contains details for Service Officers to help customers complete common questions.

Applicants can submit their claim and supporting documents using any of the following options:

• Online - using the upload documents service
• By post - using the reply paid address shown on the form and addressing the mail to 'Student Services'
• In person - at a service centre, or in remote areas, with a Centrelink field officer or Agent

Claims should be lodged with the required supporting documents as listed in the Notes section of the SY040 form as soon as possible and must be lodged before the closing date.

To qualify for payment for the year of study, a claim must be lodged by 1 March in the year following that for which assistance is sought. Claims received after this date, will not be approved for payment of AIC, unless applicants meet the Intent to claim and vulnerable customers provisions.