Processing an Assistance for Isolated Children (AIC) claim 010-03020040

The applicant must lodge a claim:

• in full using the SY040 form
• by 1 March in the year following that for which assistance is sought, and
• for each individual student

The applicant must reapply every year using the AIC End of Year (EOY) process.

When an applicant lodges a claim for AIC, Service Officers must:

• make sure a full assessment is undertaken
• check the details held in the claim to see if the applicant would be entitled to a higher rate of payment or additional allowances

When making unfavourable decisions, speak to the customer:

• explain the decision
• give them an option to give more details, and
• tell them their review and appeal rights