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Extended Medicare Safety Net (EMSN) - Family Tax Benefit (FTB) Part A threshold 011-43080030

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This document explains the EMSN FTB Part A threshold for Medicare Safety Net (MSN). This includes eligibility requirements and MSN benefits payable when the threshold is met.

On this page:

CDMS does not reflect the FTB Part A concessional status

Accessing and searching in the PBS Patient Enquiry screen (RPQN)

CDMS does not reflect the FTB Part A concessional status

Table 1

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Step

Action

1

Identify and authenticate the customer

See Table 1 in Authenticating a Medicare customer.

2

Check threshold in CDMS

See Table 1 in Medicare Safety Net thresholds.

Is the customer in a registered MSN family?

  • Yes, if CDMS:
    • reflects the threshold type as FTB Part A, tell the customer they are eligible for the EMSN FTB (A) threshold. Process ends here
    • does not reflect the threshold type as FTB Part A, go to Step 3
  • No:
    • tell the customer that eligibility to the EMSN FTB Part threshold does not apply to individuals. The threshold is allocated to registered MSN families
    • process ends here

3

Complete a Medicare Safety Net escalation form
  • If the customer's CDMS record does not reflect their EMSN FTB A threshold eligibility:
    • complete a Medicare Safety Net escalation form, and
    • tell the customer the enquiry will be escalated
  • Complete the form in full and email to Medicare Consumers Program Support
  • Put a note in CDMS and PaNDA (where applicable) indicating an MSN escalation form has been sent for Medicare Safety Net year 20XX

Note: incomplete forms or forms missing information will be returned to Service Officers to complete.

The Resources page has a link to the:

  • Medicare Safety Net escalation form, and
  • Medicare Consumers Program Support

Accessing and searching in the PBS Patient Enquiry screen (RPQN)

Table 2: this table describes how to search the Pharmaceutical Benefits Scheme (PBS) RFTB screen.

Note: for MSN purposes, the term patient relates to the customer in this table.

Expand table

Step

Action

1

Accessing RPQN screen

On a blank Customer Information Control System (CICS) screen (also known as Mainframe):

  • key RPQN
  • press [Enter]

The Patient Enquiries - Selection Criteria (RPQN) screen will show.

Note: in the PBS system, the preference help key differs from the Medicare preference help key [F4] - PBS preference help.

2

Searching for the patient
  • Key:
    • F into the SEARCH FILE field
    • the entitlement number into the ENTITLEMENT ID field
  • Press [Enter]

Note:

  • when searching for FTB Part A entitlements using the F selection criteria, use either the:
    • CRN number, or
    • Medicare card number in the Entitlement ID field
  • for the most comprehensive search use the CRN number where available
  • searches for FTB Part A details cannot be performed using patient name or address details
  • if any other details are entered, an error message will show

3

PBS Patient Enquiry screen

Press:

  • [Enter] to show the FTB Entitlement Enquiry (RFTB) screen
  • [F3] to return to the PBS Patient Enquiry screen

Note:

  • a list of PBS preference help and preference error messages can be found on the Resources page
  • if the NOTIFY PBS field is populated with a Y, the customer's record must be refreshed by PBS. See Table 3 on the Resources page for more details