Identifying and making suitable referrals to the Complex Assessment Officer (CAO) 101-05070010
Expand allAttachments
Do not share this attachment externally. For contact details and more information, see Information Publication Scheme.
Austrac Access and Disclosure document
Referral reasons
| CAO assessment | Process Direct - Referral Reason | Customer First guided procedure - Case Type |
| Private Company | Private Companies | Private Companies |
| Private Trust | Trusts | Trusts |
| Bank accounts held in trust | Investments/Bank accounts held in trust | Bank accounts held in trust |
| Beneficial ownership and constructive trusts | Trusts | Beneficial ownership (Constructive trusts) |
| Irrecoverable loans/failed loans/scams | Irrecoverable Loans | Irrecoverable loans |
| Life interest | Life interest/ Granny Flat w/deprivation | Life interest |
| Assets hardship | Assets Hardship Claim | Assets Hardship Claim |
| Partnerships and sole traders | Complex Multiple Partnership | Partnership/Sole Traders |
| Granny flat | Life interest/ Granny Flat w/deprivation | Granny flat arrangements |
| Transfer of farm and forgone wages | Transfer of farm for forgone wages | Forgone wages |
| Actuarial valuations | Actuarial valuation | Actuarial wages |
| Sale/Leaseback | Leaseback/sale on terms/term contracts | Sale/Leaseback on terms or term contracts |
| Contrived arrangements | Contrived arrangements | Contrived arrangements |
| Contingent, remainder or reversionary interest | Interest created acquired | Life interest |
| Annuity | Private annuity | Annuities |
| ATE lifetime or life expectancy income streams from SMSF or SAF | ATE lifetime/life exp SMSF/SAF Annuities | Other Case Type |
| Special Disability Trust (SDT) | Special Disability Trust - do not use | Special Disability Trust - do not use |
Office Locator
Direct contact with CAO for Assets hardship purposes only:
- In Office Locator, in the Office/Town field, key CAO > select Search Office/Town
- From the Office Results List, select CAO National Virtual Queue
- Within the Office information Main Details & Teams, select Assets Hardship Team
- Use the Contacts list and search for the CAO in Microsoft Teams, to check for their availability
- If a CAO is:
- available, contact to discuss the customer's circumstances
- not available, escalate as per Table 2