Identifying and making suitable referrals to the Complex Assessment Officer (CAO) 101-05070010

Attachments

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$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Austrac Access and Disclosure document

Forms

SA233 - Claim for Consideration Under Hardship

Details of Income Stream Product form (SA330)

Business Details form (MOD F)

Private Company form (MOD PC)

Private Trust form (MOD PT)

Real Estate form (MOD R)

Special Disability Trust form (MOD SDT)

Asset held in trust for another person (e.g. child or grandchild)

Shares held in trust for another person (e.g. child or grandchild)

Managed investment held in trust for another person (e.g. child or grandchild)

Referral reasons

CAO assessment	Process Direct - Referral Reason	Customer First guided procedure - Case Type
Private Company	Private Companies	Private Companies
Private Trust	Trusts	Trusts
Bank accounts held in trust	Investments/Bank accounts held in trust	Bank accounts held in trust
Beneficial ownership and constructive trusts	Trusts	Beneficial ownership (Constructive trusts)
Irrecoverable loans/failed loans/scams	Irrecoverable Loans	Irrecoverable loans
Life interest	Life interest/ Granny Flat w/deprivation	Life interest
Assets hardship	Assets Hardship Claim	Assets Hardship Claim
Partnerships and sole traders	Complex Multiple Partnership	Partnership/Sole Traders
Granny flat	Life interest/ Granny Flat w/deprivation	Granny flat arrangements
Transfer of farm and forgone wages	Transfer of farm for forgone wages	Forgone wages
Actuarial valuations	Actuarial valuation	Actuarial wages
Sale/Leaseback	Leaseback/sale on terms/term contracts	Sale/Leaseback on terms or term contracts
Contrived arrangements	Contrived arrangements	Contrived arrangements
Contingent, remainder or reversionary interest	Interest created acquired	Life interest
Annuity	Private annuity	Annuities
ATE lifetime or life expectancy income streams from SMSF or SAF	ATE lifetime/life exp SMSF/SAF Annuities	Other Case Type
Special Disability Trust (SDT)	Special Disability Trust - do not use	Special Disability Trust - do not use

Office Locator

Direct contact with CAO for Assets hardship purposes only:

In Office Locator, in the Office/Town field key: CAO and then select Search Office/Town
From the Office Results List select: CAO National Virtual Queue
Within the Office information Main Details & Teams select: Assets Hardship Team
Use the Contacts list and search for the CAO in Microsoft Teams, to check for their availability
If a CAO is available, contact to discuss the customer's circumstances
If a CAO is not available, escalate as per Process > Escalation for CAO action (Table 2)

Intranet links