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Death of a dependent child of a JobSeeker Payment (JSP) or Youth Allowance (YA) customer 099-02020100

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This document outlines how to record the death of dependent child of a JobSeeker Payment (JSP) or Youth Allowance (YA) customer to ensure final payments are made correctly when the death is confirmed. JSP/YA customers who have been assessed as a single principal carer are entitled to the 'with child' rate when they have a dependent child in their care. Customers are entitled to continue receiving this rate for 14 weeks after the death of their last qualifying child.

Death of dependent child of JobSeeker Payment (JSP) or Youth Allowance (YA) customer

Step

Action

1

Initial contact + Read more ...

When advice is received that a dependent child of a JSP or YA customer has died:

2

Coding required on the Rate Component Override (RCO) screen + Read more ...

When once the death action is confirmed the RCO screen must be coded to generate the 'with child' rate for the next 14 weeks.

Access the RCO screen and enter:

  • the child's date of death in the Start date: field
  • the date 14 weeks from the child's date of death in the End date: field
  • 'VFP' - Higher Basic Benefit Payability in the Payability Override Code: field
  • 'SYS' in the Reason: field
  • no entry is required in the Amount: field
  • a mandatory Manual Follow-up (MFU) will be generated when a death action is assessed on the last qualifying child of a single principal carer receiving JSP or YA

Staff must create a Q999 letter to advise the customer of the new rate.

Record details on a DOC.