Death of a dependent child of a JobSeeker Payment (JSP) or Youth Allowance (YA) customer 099-02020100

When advice is received that a dependent child of a JSP or YA customer has died:

• offer the customer a referral to a social worker, if necessary
• ensure the death is confirmed

The advice of the death of a child is processed by the DOP and Bereavement Smart Centre Processing Team. Go to Step 2

For DOP and Bereavement Smart Centre Processing team, go to Step 3.

Use Fast Note – select Auto Text, use Families > Updates > Notification of child death FTB/DOP/PPL to record as much of the following information as is available:

• Full name, address, contact number and relationship to child of the person notifying the death
• Full name, address, contact number and CRN of the customer receiving PP/FTB/PPL
• Full name, date of birth and date of death of the deceased child
• Details of official confirmation, such as a medical declaration or death certificate. Note: if official confirmation is available, additional third party confirmation is then not required
• Name of the funeral director or hospital that can confirm the date of death, if official confirmation not provided
• Whether Family Tax Benefit (FTB) payment options were discussed and if the customer has chosen to be paid via instalments or a lump sum
• Whether there are any doubts about the information provided
• If relevant and known, the name of any person charged with the death of the child/ren

The Notification of child death FTB/DOP/PPL template automatically adds the keyword FAOBRV to ensure the Fast Note is allocated to the DOP and Bereavement Smart Centre Processing team. There is no requirement to add additional keywords.

Refer complex enquiries to the DOP/Bereavement helpdesk.

Procedure ends here.

Once the death action is confirmed and coded, the RCO screen must be coded to generate the 'with child' rate for the next 14 weeks.

Access the RCO screen and enter:

• the child's date of death in the Start date: field
• the date 14 weeks from the child's date of death in the End date: field
• 'VFP' - Higher Basic Benefit Payability in the Payability Override Code: field
• 'SYS' in the Reason: field
• no entry is required in the Amount: field

A mandatory Manual Follow-up (MFU) will be generated when a death action is assessed on the last qualifying child of a single principal carer receiving JSP or YA.

Create a Q888 letter to advise the customer of the new rate. The Q888 letters must be drafted using the approved text.

Record details on a DOC.