Notification of a death 099-12000000
Expand allThis document assists staff when a person, third party or organisation notifies Services Australia of the death of a recipient or a claimant, their partner, a dependent child, or a care receiver. The person needs to provide as much information as possible so that the death can be confirmed. Notifications of a death are used to update Centrelink, Child Support and Medicare records.
Notifying a death
A notifier can advise of a death:
- over the phone
- in writing
- on the forms:
- in person at a service centre, Agents or Access points
Confirm the details when notified of the death of a customer. See:
- Centrelink, Centrelink - Notification, confirming and recording a death
- Child Support, Deceased Child Support Customer Management
- Medicare, Amend deceased persons Medicare enrolment requirements
It is the responsibility of all staff to ensure the notifier is provided with products and services appropriate to the individual's needs and to make an appropriate service offer.
The Resources page contains links to funeral assistance contact details, Services Australia website links, intranet links, a link to the Australian Death Notification Service, form and publications.
Contents
Centrelink - Notification, confirming and recording a death
Death of an income support customer or their partner
Amend a person's Medicare enrolment details
Deceased Child Support Customer Management
Requests for information after someone has died
Cultural considerations when someone dies
Related links
Customer referral guidelines for Child Support staff
Recovering debts from a deceased customer's estate
Sending Account Payable letters
The Financial Information Service (FIS) Officer