Skip to navigation Skip to content

Creating links from organisations to customers for trust and company purposes 043-04150010

Expand/Collapse all sectionsExpand all



For Complex Assessment Officer (CAO) use.

This page has information on the process for Complex Assessment Officers (CAO) to follow when creating links between customers and private trusts or companies to assess income or assets.

Creating links between customers and organisations

This table describes the steps to follow when creating links between customers and organisations to assess the income and assets from a private trust or private company.

Expand table

Step

Action

1

Checking organisation records exist

Search for the organisation's record, using the Reference Number Search (RNS) or Organisation Name Search (ON) screens.

Does the entity have a record?

2

Index the entity record

For help, see Searching for and indexing private trusts and companies.

3

Check current links on the customer record

Go to Link Summary (LS) screen in customer record.

To show Trust and Company (TAC) type links only, code 'TAC' in the Link Type: field.

Does link between customer and entity already exist?

4

Create new link

Make sure that the trust or company's details are in the header as the link must be created from the organisation record.

Note: for persons who are not linked and appear to have undisclosed involvement for a period while getting an applicable payment or benefit:

  • report the details using the Report Suspected Fraud and Corruption System, see Report suspected fraud and corruption
  • no more action is required. Do not:
    • investigate undeclared involvement
    • link to entity record
    • send requests for information

5

The OCL screen

Go to the Other Customer Links (OCL) screen. If no links exist, the OCL screen will be blank.

If there are already customer links on the organisation record, the LS screen will show.

6

The LS screen

At the bottom of the LS screen code 'Y' in the Add new link: field. A blank OCL screen will then be presented.

7

Completing the OCL screen

Complete the following fields:

  • Link type: code 'TAC'
  • From SVC Rsn: code 'TRF'
  • To: code 'TRP'
  • Start date: code the start date of the link (use the date the customer notified Services Australia of their involvement, for example, the MOD PT)

The Link Person (LP) screen will show.

8

The LP screen

Search for the required customer by keying the customer's data on the LP screen.

The Link Confirmation (LC) screen will show.

9

The LC screen
  • Code 'Y' in Confirm Selection?: field on the LC screen to verify the selection of the customer
  • If more than one link is to be added in the same activity, key 'Y' in the Add another link of this type?: field
  • Finalise the activity