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Adding, changing or removing a service reason for Income Management 043-23113007

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This document outlines information for Program Support Managers on adding, removing or changing a service reason for a business for Income Management.

Service reason requests and updates

If an Income Management business or the Program Support Manager has identified an additional service reason or a change is appropriate, the request must be submitted in writing by the business with a supporting statement.

In reviewing this request, if it is established the business no longer meets the eligibility criteria, the Program Support Manager should consider withdrawing approval. See Withdrawing a business’s approval to use a deduction and confirmation service.

This file relates specifically to a change in services only. If there have been further changes to the business such as legal entity changes, a new Business Application (BA) will be required and this process should not be followed.

The Resources page contains links to business pages on the Services Australia website.

Processing a Centrelink Confirmation eServices (CCeS) business application

Bulk transfers for Income Management