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Creating a Carer Payment link for paper claims (carer is not partner of care receiver) 009-04080010

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This document outlines information on creating a Carer Payment (CP) link for paper claims during the claim process where the care receiver is not the partner of the carer.

If a CP record does not have a valid CP link, it must be created. The link assists in the administration of CP, allowing Service Officers to identify both the carer and the care receiver when changes to circumstances are advised. As a variation in circumstances to either party can impact on both payments, it is important for Service Officers to be able to easily identify, access and check both records when actioning changes.

E525PN: Must link the carer to the care receiver error message indicates that the carer or partner receives or has received CP and there is no current CP link.

If CP is current or is being granted or restored, this edit is generally resolved by creating a CP link from the earliest payment start date, or deleting the end date of an ended CP link if the person is still caring for the same care receiver.

The Resources page contains a link to the online incident reporting form.

Creating a Carer Payment (CP) link for paper claims where the care receiver is the carer's partner