Creating a Carer Payment link for paper claims (carer is not partner of care receiver) 009-04080010

There are several ways to do this:

• From the claim form
• By accessing the Pensions Care Details (PCR) screen in the carer's record. This will list the care receiver's Customer Reference Number (CRN)
• Using the CRN to access the care receiver's name and Date of Birth (DOB)
• By accessing the file. It may be necessary to access the file for care receivers whose CRNs are not on the PCR screen (for example, those who have not previously needed a carer)

• Key the following information:
• 'CAR' in the Link Type: field
• 'CAR' in the From SVC Rsn: field
• 'CRP' (Care receiver for CP) in the To: field
• Start Date: field = New Claim date
• Source:, DOR:, Action: fields
• Press [Enter]
• The system will go to the Link Person (LP) screen. Key in the care receiver's details. The compulsory fields are:
• Surname of person: field
• First Name or Initial: field
• Press [Enter].
• The system will display either:
• a message stating that the care receiver does not exist on the system, or
• the Index List (IL) screen

• Yes, go to Step 4
• No, it is either because it does not appear on the list or because there is no care receiver record, go to Step 5

• Press [Enter]. The Link Confirmation (LC) screen will display
• Type 'Y' to confirm and press [Enter]
• Go to Step 6

• Press [Enter]. Complete the Add Person (AP) screen
• Press [Enter]

If the CP link has been end dated and the care receiver is still in the care of the same carer, take the following action:

• Go to the Links Summary (LS) screen, enter 'CAR' as the Link Type and 'Y' for Display all to bring up the closed CAR-CRP link (if an Adult), or CAR-CRC link (if a Child)
• Then 'S'elect the CAR-CRP or CAR-CRC link, and go to the Page of the Other Customer Links (OCL) screen where the End Date is unprotected (updateable)
• Delete this page off OCL with a 'D' Action. LS should now show the CAR-CRP or CAR-CRC link as being open with a Start Date and no End Date. Ensure that the CAR link is correct before proceeding and E525PN should no longer occur

If this edit occurs when the CP is not current or being granted or restored, please contact the ICT Service Desk, using the Online Incident reporting form (See Resources page for a link).

A CRP/ADD activity will be on the AL screen.

The linking procedure ends here. Ensure that any outstanding claim action has been completed.

See Coding a paper claim for Carer Payment (CP) where the care receiver is 16 years of age or over