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Creating a Carer Payment (CP) link for paper claims where the care receiver is the carer's partner 009-04080020

This document outlines the process of creating a Carer Payment (CP) link for paper claims between the carer and the care receiver’s record during the new claim process where the care receiver is the partner of the carer.

Creating a CP link where care receiver is the carer's partner

Step	Action
1	Take note of the care receiver's name and date of birth (DOB)
2	Create the link + Read more ... To make a CP link for the carer's partner as the care receiver code 'Y' in the Adult: field of the Add a new Care Receiver or new Link Type?: field on the Care Receiver Summary (CRS) screen.
3	Other Customer Links (OCL) screen + Read more ... The link will display as: Link Type: CAR Carers Link From SVC Rsn: CAR Carer Payment To: CRP Care Receiver (Carer Payment) Press [Enter] to be taken to the Link Person (LP) screen.
4	Enter care receiver's name and DOB for search + Read more ... Press [Enter]. The National Index Name List (IL) screen will display. ‘S’elect the customer from the IL screen and press [Enter].
5	Link Confirmation (LC) screen + Read more ... Code 'Y' in the Confirm Selection? field. Press [Enter]
6	E525PN error code displays: Must link the carer to the care receiver + Read more ... If the CP link has been end dated and the carer is still caring for the same care receiver, take the following action: Go to the Links Summary (LS) screen, enter 'CAR' as the Link Type and 'Y' for Display all to bring up the closed CAR-CRP link (if an Adult), or CAR-CRC link (if a Child) Then 'S'elect the CAR-CRP or CAR-CRC link, and go to the Page of the Other Customer Links (OCL) screen where the End Date is unprotected (updateable) Delete this page off OCL with a 'D' Action. LS should now show the CAR-CRP or CAR-CRC link as being open with a Start Date and no End Date. Ensure that the CP link is correct before proceeding and E525PN should no longer occur If this edit occurs when the CP is not current or being granted or restored, contact the ICT Service Desk, using the Online Incident reporting form (see the Resources page for a link).
7	Link is completed + Read more ... The link is completed at this point. However if further actions are required for the new claim, see Coding a paper claim for Carer Payment (CP) where the care receiver is 16 years of age or over. Record details in a DOC.