Recovery of Centrelink compensation debts 117-04000000

Contact Debt Finance

EFT remittance

When a compensation payer requests repayment of a compensation payer debt using Electronic Funds Transfer (EFT), send an email to the Debt Finance Team. Do not transfer calls to them.

The email must have 'EFT REQUEST' in the subject line and include the following details:

• Customer(s) CRN
• Company name
• Contact person and phone number, including the area code
• Any other relevant information, such as days or times to contact
• Debt ID
• The sender's name and phone number

Record all details of the referral in a DOC on the customer’s record.

Locate missing debt repayments

If advice is received that a debt has been repaid but the repayment is not recorded in DMIS, send an email to the Debt Finance Team. Do not transfer calls to them.

The email must contain the following details:

• Customer Reference Number
• Intended Debt ID/s
• Payment method (for example, Cheque, EFT)
• Total amount paid
• Date of payment
• Reference number used with payment, receipt number if applicable
• Cheque details (if applicable) including date, cheque number, account holder, address it was sent to
• EFT Remittance details (if applicable) including date, account payment was made to (BSB and account number)

Record all details of the referral in a DOC on the customer’s record.