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Compensation Batch Laser Advice (BLA) letters 117-04030010

This document explains how to view, print, update and reissue Compensation Batch Laser Advices (BLA).

For Debt Management Officers (DMO) in Compensation Recovery Teams (CRT) only

On this page:

View, print or update a BLA

Reissuing a BLA from the Archiving and Culling Engine (ACE)

View, print or update a BLA

Table 1: this table describes how to view, print and update a Compensation Batch Laser Advice (BLA) letter in Process Direct, and Customer First/Customer Record.

Item	Action
1	Compensation Batch Laser Advices (BLA) + Read more ... View a BLA, see Item 2 Cancel a BLA central print, see Item 3 Code a BLA as 'Not Sent', see Item 4 Print a BLA locally, see Changing settings to print a letter or electronic message on a local printer Delete a BLA, see Item 5 Reissue a BLA from the Archiving and Culling Engine (ACE), see Table 2
2	View a BLA Process Direct + Read more ... In the customer's record, go to the History Summary (HS) screen Check the Status of the letter, see the Resources page of Viewing or reissuing a letter or electronic message On the Letter history table: Information: select the Information hyperlink to view the History information about the letter issued Queued letter: select the View letter hyperlink to view the letter PDF: select the PDF hyperlink to view the letter If the letter has been archived, see Customer Archive Retrieval (CAR) To print the BLA locally, see Changing settings to print a letter or electronic message on a local printer Customer First/Customer Record + Read more ... In the customer’s record, go to the History Summary (HS) screen 'S'elect the required letter and select [Continue] The letter will show on the Letter Display (LDT) screen To view the letter and associated activities: key 'I' next to the required letter and press [Enter] the letter and associated activities will show on the History Information (HI) screen exit the screen by pressing F16 (Shift + F4) or coding a screen shown in the Nxt field and pressing [Enter] If the letter has been archived, see Customer Archive Retrieval (CAR) To print the BLA locally, see Changing settings to print a letter or electronic message on a local printer
3	Cancel the central print of a BLA Process Direct + Read more ... In the customer's record, go to the History Summary (HS) screen On the Letter history table, select the Change Status hyperlink The Change letter status screen displays Select Remove letter from print queue and cancel printing, then select Save To print the BLA locally, see Changing settings to print a letter or electronic message on a local printer To delete the BLA, see Item 5 Customer First/Customer Record + Read more ... In the customer’s record, go to the History Summary (HS) screen Key 'C' next to the letter that will print locally, select [Continue] This will change the letter status on the HS screen to 'GE' - Generated. To print the BLA locally, see Changing settings to print a letter or electronic message on a local printer To delete the BLA, see Item 5
4	Record a letter as not sent Process Direct + Read more ... In the customer's record, go to the History Summary (HS) screen On the Letter history table, select the Change Status hyperlink The Change letter status screen displays Select Delete letter. For Status codes see the Resources page of Viewing or reissuing a letter or electronic message Select Save Customer First/Customer Record + Read more ... In the customer's record, go to the History Summary (HS) screen Key 'N' next to the letter not to issue The status line on the HS screen will show 'NS' - Letter marked as Not Sent. For Status codes, see the Resources page of Viewing or reissuing a letter or electronic message
5	Delete a letter Process Direct + Read more ... In the customer's record, go to the History Summary (HS) screen On the Letter history table, select the Change Status hyperlink The Change letter status screen displays Select Delete letter. For Status codes see the Resources page of Viewing or reissuing a letter or electronic message Select Save Customer First/Customer Record + Read more ... In the customer's record, go to the History Summary (HS) screen Key 'D' next to the letter to delete, select [Continue]

Reissuing a BLA from the Archiving and Culling Engine (ACE)

Table 2

Step	Action
1	To reissue a BLA from the ACE + Read more ... From the Intranet homepage > Global A-Z: Select A Scroll down and click on Archiving and Culling Engine (ACE) Select Search in the left hand green panel Key the Customer Reference Number (CRN) Date Range (check the DOCs for when the original letter was sent) Media Type = PDF Search Key 1 = ISIS Search Key 2 = LET Select Submit
2	On the Customer Detail screen + Read more ... Select the radio button next to the required letter, then select Get Started Select Search Retrieval List in the left hand green panel The next screen that shows will display a list of retrieval Wait until the letters are available, see the columns called No. Online and No. Retrieving
3	After file is retrieved and is online + Read more ... Select the check box next to Online Select the Get Selected radio button Select the View button for the required letter
4	Print the letter + Read more ... Select the button on the right hand side that ends in .pdf.