This document outlines how Compensation Batch Laser Advices (BLA) are created, viewed, managed and printed.
For Debt Management Officers (DMO) in Compensation Recovery Teams (CRT) only
On this Page:
View, print or update a BLA
Reissuing BLA from the ACE
View, print or update a BLA
Table 1
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Step |
Action |
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1 |
To access Compensation Batch Laser Advices (BLA) + Read more ...
 While in the customer's record:
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key 'HS' in the Nxt: field
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select [Continue]
The History Summary (HS) screen will display.
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2 |
To view the letter only + Read more ...
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'S'elect the required letter and select [Continue]
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The letter will show on the Letter Display (LDT) screen
To view the letter and associated activities:
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code 'I' beside the required letter and press [Enter]
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the letter and associated activities will show on the History Information (HI) screen
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exit the screen by
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pressing F16 (Shift=F4) or
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coding a screen identified in the Nxt: field and pressing [Enter]
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if the letter has been archived, see Customer Archive Retrieval (CAR)
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to print the BLA locally, go to Step 5
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3 |
Cancel the central print of a BLA + Read more ...
Key 'C' against the letter to be printed locally, select [Continue].
This will change the letter status on the History Summary (HS) screen to 'GE' - Generated.
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4 |
To code a letter as 'Not Sent' + Read more ...
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Key 'N' beside the letter not to be issued
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The status line on the History Summary (HS) screen will show 'NS' - Letter marked as Not Sent
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Procedure ends here
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5 |
To print a letter locally + Read more ...
Key 'L' beside the generated letter, select [Continue].
The Print Letter (LPA) screen will be displayed
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Key 'Y' in the Print: field
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Ensure printer details are correct
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Select [Continue]
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Check the History Summary (HS) screen to confirm the letter has a status of 'PQ' (queued to print) or a status of 'PR' (printed)
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Procedure ends here
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6 |
To delete a letter + Read more ...
Key 'D' beside the letter to be deleted, select [Continue]. Procedure ends here.
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Reissuing BLA from the ACE
Table 2
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Step |
Action |
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1 |
To reissue a BLA from the ACE + Read more ...
From the Intranet homepage:
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click on A
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scroll down and click on Archiving and Culling Engine (ACE)
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click on Search in the left hand green panel
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enter the Customer Reference Number = CRN
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Date Range (check the DOCs for when the original letter was sent)
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Media Type = PDF
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Search Key 1 = ISIS
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Search Key 2 = LET, then click Submit
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2 |
On the Customer Detail screen + Read more ...
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Click on the radio button next to the required letter, then click on Get Started
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Click on Search Retrieval List in the left hand green panel
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The next screen presented will display a list of retrieval
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Wait until the letters are available, see the columns called No. Online and No. Retrieving
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3 |
Once the file has been retrieved and is online + Read more ...
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select the check box next to Online
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click on the Get Selected radio button
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click on the View button for the letter required
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4 |
To print the letter + Read more ...
Click on button on the right hand side that ends in .pdf.
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