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Compensation Batch Laser Advice (BLA) letters 117-04030010

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This document explains how to view, print, update and reissue Compensation Batch Laser Advices (BLA).

For Compensation Recovery Officers (CRO) in Compensation Recovery Teams (CRT).

On this page:

View, print or update a BLA

Reissuing a BLA from the Archiving and Culling Engine (ACE)

View, print or update a BLA

Table 1: this table describes how to view, print and update a Compensation Batch Laser Advice (BLA) letter in Process Direct, and Customer First/Customer Record.

Expand table

Item

Action

1

Compensation Batch Laser Advices (BLA)

2

View a BLA

Process Direct
Customer First/Customer Record
  • In the customer’s record, go to the History Summary (HS) screen
  • 'S'elect the required letter and select [Continue]
  • The letter will show on the Letter Display (LDT) screen
  • To view the letter and associated activities:
    • key 'I' next to the required letter and press [Enter]
    • the letter and associated activities will show on the History Information (HI) screen
    • exit the screen by pressing F16 (Shift + F4) or coding a screen shown in the Nxt field and pressing [Enter]
  • If the letter has been archived, see Customer Archive Retrieval (CAR)
  • To print the BLA locally, see Changing settings to print a letter or electronic message on a local printer

3

Cancel the central print of a BLA

Process Direct
Customer First/Customer Record

4

Record a letter as not sent

Process Direct
  • In the customer's record, go to the History Summary (HS) screen
  • On the Letter history table, select the Change Status hyperlink
  • The Change letter status screen displays
  • Select Delete letter. For Status codes see the Resources page of Viewing or reissuing a letter or electronic message
  • Select Save
Customer First/Customer Record
  • In the customer's record, go to the History Summary (HS) screen
  • Key 'N' next to the letter not to issue
  • The status line on the HS screen will show 'NS' - Letter marked as Not Sent. For Status codes, see the Resources page of Viewing or reissuing a letter or electronic message

5

Delete a letter

Process Direct
  • In the customer's record, go to the History Summary (HS) screen
  • On the Letter history table, select the Change Status hyperlink
  • The Change letter status screen displays
  • Select Delete letter. For Status codes see the Resources page of Viewing or reissuing a letter or electronic message
  • Select Save
Customer First/Customer Record
  • In the customer's record, go to the History Summary (HS) screen
  • Key 'D' next to the letter to delete, select [Continue]

Reissuing a BLA from the Archiving and Culling Engine (ACE)

Table 2

Expand table

Step

Action

1

To reissue a BLA from the ACE

https://ourblueprint.internal.dept.local/content/images/icon-processing.png|Processing Team: Typically done by specialised processing teams in a service centre or Smart Centre. Unless otherwise stated, staff may complete this step if they are trained.From the Intranet homepage > Global A-Z:

  • Select A
  • Scroll down and click on Archiving and Culling Engine (ACE)
  • Select Search in the left hand green panel
  • Key the Customer Reference Number (CRN)
  • Date Range (check the DOCs for when the original letter was sent)
  • Media Type = PDF
  • Search Key 1 = ISIS
  • Search Key 2 = LET
  • Select Submit

2

On the Customer Detail screen
  • Select the radio button next to the required letter, then select Get Started
  • Select Search Retrieval List in the left hand green panel
  • The next screen that shows will display a list of retrieval
  • Wait until the letters are available, see the columns called No. Online and No. Retrieving

3

After file is retrieved and is online
  • Select the check box next to Online
  • Select the Get Selected radio button
  • Select the View button for the required letter

4

Print the letter

Select the button on the right hand side that ends in .pdf.