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Disclosing information to parents of Youth Allowance customers 104-01020020

This page contains guidance on when Services Australia can disclose information to parents of Youth Allowance (YA) customers.

Disclosing information to parents

This table describes the steps for determining whether information can be disclosed to parents of a YA customer.

Step	Action
1	Identify parent + Read more ... Ask the parent to identify themselves by supplying their name and contact number.
2	Has appropriate authority been given by the customer for their parent to enquire or act on their behalf? + Read more ... For information about appropriate authority, see Granting and recording parental permission to enquire. Check for Display on Access DOC or written request on file. Yes, go to Step 5 No, go to Step 3
3	Can implied authority be applied to disclose information to the customer's parents? + Read more ... For information about implied authority, see Implied consent regarding third parties. Yes, go to Step 5 No, go to Step 4
4	Is the customer present to provide authority for disclosure of information to parents? + Read more ... Yes, go to Step 6 No, go to Step 7
5	Can the parent provide the customer's name, current address, date of birth and Customer Reference Number? + Read more ... Yes, go to Step 6 No, go to Step 7
6	Is the parent acting in the best interests of the customer? + Read more ... Yes, advise parent of details as appropriate. Go to Step 8 No, go to Step 7
7	Do not advise parent of any details + Read more ... Note: parents receiving payments into their bank account on behalf of the customer are permitted to have access to information regarding payments if they are cancelled, not received into the account or amount has changed.
8	Record details of the discussion on a DOC with parent's name and contact number + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ Receipt numbers should be issued to parents of YA customers (under 18) where the payments are directed to that parent's account and information has been disclosed.