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Level 2 complaints 104-02040000

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Training packages

Add the course number to the Search field in Learning Portal (LMS) in ESSentials:

  • POR00352 - Managing Escalated Complaints

Virtual training packages

Virtual classroom training for staff in service delivery areas on how to manage complaints and feedback and use the Customer Feedback Tool.

Complaints and Feedback training

Customer Aggression training

Customer aggression training