Privacy, sharing and storage of customer information 104-04000000
Expand allThis document outlines information regarding privacy, sharing and storage of customer information.
Government intent
Privacy and secrecy are a fundamental part of the obligations of Services Australia. The agency must comply with the requirements under privacy law and secrecy provisions to ensure that all personal information, including customer and staff information, is handled in line with these obligations.
Contents
Requests lodged under the Freedom of Information Act 1982
A person wants to access non-personal information
Handling subpoenas and Commonwealth Information Location Orders served on the department
Disclosing information to third parties
Inadvertent access and authorised access
Authenticating a Centrelink customer
Restricted Access Customer System (RACS)
Related links
Accepting information from and disclosing information to Power of Attorney
Disclosing personal information and CCTV to police and State and Territory agencies
Accepting information from nominees
Access to scanned medical information for Assessment Services