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Review of Homelessness Indicator and referral for a wellbeing assessment 110-06090050

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This document outlines the process for review of the Homelessness Indicator and referral for a wellbeing assessment.

Homeless Indicator Review and referral for a wellbeing assessment

Step	Action
1	An activity is received through Workload Manager to review a Homelessness Indicator + Read more ... Enter the customer's record.
2	Check Accommodation Details + Read more ... Check the Accommodation Details (AC) screen to see if the customer is living in secure accommodation. For example, indicators of secure accommodation include: providing a lease agreement verified private rent for 3 months or longer returning to a parental home establishing tenancy in Community or Government Housing, Nursing Home, etc. Is the customer living in secure accommodation? Yes, go to Step 4 No, go to Step 3
3	Check Benefit Status + Read more ... Has the customer's Income Support Payment been cancelled for more than 3 months? Yes, go to Step 4 No, go to Step 5
4	End Homelessness Indicator + Read more ... Process Direct Code HID in the Super Key field to go to the Homelessness Details screen [Enter] Select to add a new line to Homelessness History table and complete the following fields: Event Date: select the date from the calendar. This can only be backdated up to 28 days. If the event date is prior to before the 28 days, record the date the review is being finalised Homelessness Status: select no longer homeless and not at risk of becoming homeless Intervention Status: select no action required Further Comments: DOC customer is no longer homeless and why they are no longer homeless, for example, secured government housing Select Save Complete Channel and Receipt Date. Save Select Assess Check the payment outcome on the Entitlements (ELD) screen Select Assess again, then Finish. Record details of the update and Finalise Customer First Open the Homeless Indicator Details workflow from Customer First > Workspace Select the Add New Homeless details button from the Homelessness Indicator Summary screen Complete the following fields: Event Date: select the date from the calendar. This can only be backdated up to 28 days. If the event date is before the 28 days, record the date the review is being finalised Homelessness Status: select no longer homeless and not at risk of becoming homeless Intervention Status: select no action required Further Comments: DOC customer is no longer homeless and why they are no longer homeless, for example, secured government housing Source type (for example, INT for internal) and Receipt date Go to AR screen and finalise activity If ending a Homeless Indicator for a customer with compulsory participation requirements, this will update the Circumstances Impacting Compliance screen. Procedure ends here.
5	Update Homelessness Indicator + Read more ... Contact the customer. If the customer advises they are still homeless or at risk of homelessness, ask their permission to update the Homelessness Indicator status with the current information where needed. Process Direct Code HID in the Super Key field to go to the Homelessness Details screen [Enter] Select to add a new line to Homelessness History table and complete the following fields: Event Date: select the date from the calendar. This can only be backdated up to 28 days. If the event date is prior to before the 28 days, record the date the review is being finalised Homelessness Status: select at risk of becoming homeless, homeless - ongoing or homeless - temporary Intervention Status: update the relevant intervention type Further Comments: DOC free text to briefly explain the customer’s circumstances Select Save Complete Channel and Receipt Date. Save Select Assess Check the payment outcome on the Entitlements (ELD) screen Select Assess again, then Finish. Record details of the update and Finalise Customer First Open the Homeless Indicator Details workflow from Customer First > Workspace Select the Add New Homeless details button from the Homelessness Indicator Summary screen Complete the following fields: Event Date: select the date from the calendar. This can be only backdated up to 28 days. If the event date is before the 28 days, record the date the review is being finalised Homelessness Status: select at risk of becoming homeless, homeless - ongoing or homeless temporary Intervention Status: update the relevant intervention type Further Comments: DOC free text to briefly explain the customer's circumstances Source type (for example, INT for internal) and Receipt date Go to AR screen and finalise activity Go to Step 6.
6	Consider referral for a wellbeing assessment + Read more ... If there is no evidence of any change in the customer's circumstances since the Homelessness Indicator was coded, consider: community support services Workforce Australia Employment Service for eligible jobseekers referral for a wellbeing assessment to a social worker if the customer is identified as highly vulnerable. See Social work service referral for more information There is no need for a referral for a wellbeing assessment if the customer does not meet the above criteria. Does the customer need a referral for a wellbeing assessment? Yes, refer the customer to a social worker by running the Social Worker referral guided procedure No, procedure ends here