Skip to navigation Skip to content

Study Load Interventions 110-12150000



For staff conducting Study Load Compliance Interventions.

This document outlines how Study Load Interventions are undertaken to ensure customers in receipt of Centrelink payments remain qualified for payment. Study Load Interventions use information received from educational institutions and Department of Education to address the potential risk of study related overpayments to customers. This process aims to increase voluntary compliance to ensure customers receive their correct entitlements and to reduce the risk of overpayment.

Enrolment check frequency

The frequency of the enrolment check matching with education institutions is as follows:

  • primary schools - once per year (term 2)
  • secondary schools and colleges - enrolment checking once per term
  • universities - enrolment and study load checking twice in Semester 1 and once in Semester 2
  • colleges of Technical and Further Education (TAFEs) - enrolment and workload checking at least once per semester
  • private providers - enrolment and workload checking once per semester

Enrolment matching

Customers who indicated they are undertaking full-time study (and also part-time study for Pensioner Education Supplement (PES) customers only), and receive/received a Centrelink payment for students, are selected for enrolment matching.

Unapproved Absences

Any unapproved absences of greater than 20 days are loaded as 'Withdrawn' from study reviews (WSE) and actioned as Study Load Interventions.

Scholarship matching

Customers who have received a duplicate Commonwealth Scholarship and Services Australia paid scholarship for the same period may have been overpaid. If this occurs, the duplicate Centrelink payment requires recovery.

Contents

Actioning Study Load Interventions

Study requirements for ABSTUDY and ABSTUDY Pensioner Education Supplement (PES)

Satisfying the activity test for Austudy

Qualifying study for Pensioner Education Supplement (PES)

Undertaking full-time study requirements for Youth Allowance (YA) students

Using the Integrated Review System (IRS)

Information for Service Delivery and Smart Centres about Compliance Intervention Processes

Student Payment Circumstance Updates (Student Payment Reviews)