Create a new debt record manually on the Debt Management and Information System (DMIS) 107-02020040

For staff responsible for raising debts only.

This document outlines how to manually create debt records on the Debt Management and Information System (DMIS).

Reassess the customer's record

Reassess a customer's record to create a debt where possible as this maintains system integrity. See Using the Review of Assessment (ROA) screen. Create a manual debt where reassessments do not create an undetermined debt.

Account Payable letter

Before issuing any debt notice, refer to Safeguarding customer privacy when raising and recovering debts. Issue an Account Payable letter to a customer when a debt is determined.

Debts managed in Process Direct

To manually create and raise a debt in Process Direct, see Raising Child Care Subsidy (CCS) debts in Process Direct.

Non-Debt Program staff or non-Payment Assurance Operations staff

Where the system fails to automatically generate a debt shell, see Debt ownership. Create an ACTDOC to advise Debt Staff to manually create a new debt record:

use Fast Note - select Auto Text, use Debts > Debt Raising > Debt Raising ACTion DOC Request
in the ACTDOC, include:

reasons a debt should be raised, and
information viewed when completing the activity which may result in a debt

Note: check when a manual debt is raised for an income support payment. This may affect FTB. Any FTB debt will need to be investigated and raised if appropriate.

The References page contains links to Accountable Authority Instructions (AAIs).

Operational Information

Create a new debt record manually on the Debt Management and Information System (DMIS) 107-02020040

Reassess the customer's record

Account Payable letter

Debts managed in Process Direct

Non-Debt Program staff or non-Payment Assurance Operations staff

Related links