Calculating Centrelink entitlements and gathering information when investigating debts 107-03000000

Item

Description

1

List of manual letters or Online Advise (OLA)

These letters can be used to request information from a customer or third party:

• QSS32 - Free-text questionnaire for National usage
• Q146 - Request information from a customer's employer
• Q608 - Request information from a financial institution regarding a customer's bank accounts
• Q604 - Request information from a financial institution regarding a customer's loan details

Note: the list is not exhaustive.

2

Third party information sources

Australia Post

• redirection particulars (new address)
• post office box owner's name and residential address

Australian Business Register (see External websites)

Australian Business Number (ABN)

• legal company name
• company trading name
• link to Australian Securities and Investments Commission (ASIC) which will provide additional company information (including former company names)

Australian Taxation Office (ATO)

• income and employment details (last tax return)

Banks, Financial Institutions, Finance Companies

• balance of accounts
• address/phone number of customer
• regular deposits to accounts
• loan information

Equifax (previously Veda Advantage) (see External websites):

• Corporate searches:
  • Australian Securities and Investments Commission
  • Business Names
• Bankruptcy searches:
  • National Personal Bankruptcy
• Property searches:
  • QLD, NSW, VIC and ACT Land Titles
• Transport searches:
  • QLD Vehicle Registrations
  • REVS (Register of Encumbered Vehicles)
• Police searches:
  • QLD Traffic Incident and Crime Reports
  • QLD Crime Reports
• Legal lodgements and searches:
  • VIC Liquor Licences
  • VIC Magistrates Court

Credit Reference Limited:

• credit application names
• employment details
• other income details
• address of customer

Electoral Roll

• address of customer
• employers
• address
• income
• employment details

Gas, electricity and water authorities

• address
• employment details
• property owner or real estate agent

Land Titles Office/Dept of Natural Resources

• owner or property
• any encumbrances

Local councils

• property owner's name and address
• real property description
• mortgage details

M J Armstrong

• Title searches
• Plans/Dealings
• Australian Securities Commission Services:
  • Company searches
  • Business Names

Real estate agents

• address
• employer

Rental bond authorities

• address
• bond held

TAB

• Address
• balance of betting accounts

Telstra White Pages (see External websites)

Telstra Yellow Pages (see External websites)

Transport authorities and/or motor registries

• name and address of owner of registered vehicle
• address check of driver's licence