Using the MultiCal debt calculator 107-03020030

Use the following checks to determine if a MultiCal is needed:

• Limiting Date (LMTD) screen (in each system) or NSS General Information (NGI), Pensions General Information (PNGI) or PP General Information (PGGI) screens for limiting dates relevant to the period
• If payment is cancelled or suspended
• AR screen has a before the limiting date (BLD) line
• If customer cancels or suspends within the activity
• No debt on AR screen where one is expected
• Larger debt result than expected - historical rejection/cancellation of payment
• Debt start/end dates outside the earnings update

If the outcome is not correct, the debt may need to be calculated using MultiCal.

See the Resources page for links to the MultiCal debt calculator and user guide.

MultiCal Content Navigator (FileNet) is used to save, store and retrieve MultiCal calculations.

To ‘Check In’ (save) a MultiCal calculation, connect to MultiCal Content Navigator (FileNet):

• in the MultiCal file, open the IBM ECM tab, select:
• the Connect tile from the IBM ECM ribbon
• Add with Template
• MultiCalc Entry Template from the drop-down box
• key the CRN (use capitals) followed by (1) if this is the first MultiCal for the customer:
• Note: replace the Document Title field entry and the External Reference field details
• select Add. The MultiCal will remain Checked out (open) to the user for the calculation
• from the MultiCalc Entry Template, select Check in to save the MultiCal

The Resources page contains links to the MultiCal Content Navigator User Guide.

If required, print the MultiCal debt calculation by selecting Print Case from the Multical File menu.

A list of available parts of the calculation is presented. By default, they are all selected. Unselect parts that do not need to be printed and select OK to proceed.

The MultiCal Content Navigator (FileNet) calculations must be uploaded to the customer record.

Is a Multi-Function Device (MFD) available?

• Yes, scan the MultiCal debt calculation using ‘Scan to folder’ and save to the designated secured folder. See Table 3 > Step 3 in Scanning Centrelink documents using an MFD for further instruction.
• No, save the MultiCal debt calculation to a designated secured folder

Note: Payment Assurance and Debt Recovery Operations Division (PAROD) staff must use the R > NAT > PAAROPS > PAYASSURSEC > Earnings_Apportionment folder for saving calculations before uploading to the customer record. PAROD staff must not to use H Drives to save customer data.

In Customer First, use Upload Document in Document Tools.

To prevent the unnecessary creation of work items when uploading MultiCal document/s, in the Hand Off for Further Action field, select No.

File size: if the MultiCal debt calculation exceeds 5MB, reduce the file size by selecting Advanced Settings:

• Colour scanning: Gray Scale
• Image Enhancement: Off
• Original Type: Text

Email Options (only relevant when scanning to email):

• Quality/ File Size: Lowest
• File Format: JPEG

Immediately after uploading the MultiCal debt calculation to the customer record, the file must be deleted from any local storage such as shared folders, desktop or email. This meets requirements for storage of customer information outside a core Centrelink system.

Check Document Tools in Customer First the following day to ensure the calculation has been uploaded to the record.