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Using the MultiCal debt calculator 107-03020030

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Intranet links

Access the MultiCal Tool

Compliance Program Service Desk

Compliance Program Service Desk Request - Escalations

To submit an enquiry, complete a Compliance Program Service Desk Request. Staff must include:

  • a description of the action that was being taken when the issue/error occurred, and
  • attached screenshots of error messages or alerts which displayed. Note: attach files using the Edit > Attach file tab before completing the form. Do not add screenshots in the Enquiry Description field

If the issue relates to an incorrect result in MultiCal, staff must also include:

  • details of the correct calculation, and
  • attached saved copy of the file/calculation. Note: not required where MultiCal is checked in

User guides and resources

The following guides provide information on the MultiCal debt calculator and known problems and workarounds:

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.pngMultiCal User Guide

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.pngMultiCal Troubleshooting Guide

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.pngDeleting a MultiCal Guide

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.pngMultiCal Worksheet

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.pngCitrix MultiCal Desktop User Access and Installation Guide

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.pngMultiCal Content Navigator User Guide