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Using the MultiCal debt calculator 107-03020030

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Intranet links

Access the MultiCal Tool

Compliance Program Service Desk

Compliance Program Service Desk Request - Escalations

To submit an enquiry, complete a Compliance Program Service Desk Request. Staff must include:

  • a description of the action that was being taken when the issue/error occurred, and
  • attached screenshots of error messages or alerts which displayed. Note: attach files using the Edit > Attach file tab before completing the form. Do not add screenshots in the Enquiry Description field

If the issue relates to an incorrect result in MultiCal, staff must also include:

  • details of the correct calculation, and
  • attached saved copy of the file/calculation. Note: not required where MultiCal is checked in
User guides and resources

The following guides provide information on the MultiCal debt calculator and known problems and workarounds:

A linked attachment is availableMultiCal User Guide

A linked attachment is availableMultiCal Troubleshooting Guide

A linked attachment is availableDeleting a MultiCal Guide

A linked attachment is availableMultiCal Worksheet

A linked attachment is availableCitrix MultiCal Desktop User Access and Installation Guide

A linked attachment is availableMultiCal Content Navigator User Guide