Qualification debt identified in FTB reconciliation result or when completing activity that triggers FTB reconciliation 107-04090090
This document outlines the reconciliation/re-reconciliation of FTB and the process which occurs if there is an undetermined FTB qualification debt on the customer’s record.
On this page:
Identifying an undetermined qualification debt
Actioning an undetermined qualification debt
Identifying an undetermined qualification debt
Table 1
Step |
Action |
1 |
Reconciliation activity Read more ... If completing an activity that triggers reconciliation and the activity includes an undetermined qualification debt in the result, go to Step 2. If reconciliation has already completed and includes a qualification debt which needs to be waived, go to Step 3. |
2 |
Completing an activity that is triggering Family Tax Benefit (FTB) reconciliation where an undetermined FTB qualification debt is included in the result Read more ... Identifying undetermined debts included in the reconciliation result:
or
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3 |
Identifying qualification debts Read more ... To identify qualification debts included in the completed reconciliation result:
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4 |
Check if debt is a qualification debt Read more ... A qualification debt is a debt other than a debt due to changes in income or maintenance income. FTB undetermined debts appear:
If the qualification debt has already been included in a completed FTB reconciliation result, select the debt from the OPDL screen in DMIS. View the Activity Management Reference (AMR) number that created the debt, to identify whether an undetermined debt relates to qualification or income. Is it a qualification debt?
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5 |
Debt is a qualification debt Read more ... Has reconciliation completed?
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Actioning an undetermined qualification debt
Note: due to the pause on debt raising and recovery, Steps 1, 2 and 3 will not apply until further notice unless it is necessary to raise the qualification debt to apply a waiver.
Table 2
Step |
Action |
1 |
Refer to Debt Raising Team + Read more ... Refer to Debt Staff to finalise the undetermined FTB qualification debt(s):
Debt Staff will:
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2 |
Advise the customer + Read more ... Tell the customer:
|
3 |
Check debt(s) have been actioned + Read more ... When the activity becomes due, check the Debt Raising FFRECO DOC for an annotation confirming the debt/s has been finalised. Ensure that the reconciliation activity is finalised as soon as the debt/s have been determined Procedure ends here. |
4 |
Debt waiver required + Read more ... Undetermined qualification debts that have not been actioned prior to reconciliation occurring will be finalised and included in the reconciliation outcome. Where this has occurred and it is determined that the debt meets waiver provisions, a new manual debt shell must be raised first in order to apply the waiver. The manual debt shell should include the same information as the debt that was incorrectly included in reconciliation. See:
Refer to Debt Staff Use Fast Note - select Auto text, use Debts > Debt Raising > Debt Raising FFRECO Request. Include:
Ensure the Fast Note remains open/started for allocation to Debt Staff. Debt Staff will manually raise the debt(s) and refer the activity to FAO trained staff. If the original request was made by:
For:
|
5 |
Waiving the manually raised debt + Read more ... Go to the:
FTB will re-reconcile once all actions are complete. The re-reconciliation result will issue the debt amount back to the customer. Before completing the activity on the AR screen, check that the reconciliation debt has reduced by the same amount of the manually raised debt amount. Has the reconciliation debt reduced by the manual debt amount?
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