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Statement of Debt 107-05030030

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This page contains information for staff when responding to a customer request for a Statement of Debt.

Customer asks for a Statement of Debt

Expand table

Step

Action

1

The customer asks for a Statement of Debt

Does the customer want a copy of the original advice notifying of the debt?

2

Issue the Statement of Debt

If the customer is overseas, refer to Centrelink International Services.

In the customer's record, go to the Statement of Debt (OPSD) screen. The OPSD screen has 2 purposes, to:

  • manually produce a statement
  • display the dates covered by statements previously sent

Key the period to be covered:

  • the date keyed in the Start Date field must be at least one month in the past
  • any period in the past applicable for the debt can be keyed. Note: the period between the Start Date and End Date must not exceed 60 months
  • if the:
    • Start Date field is keyed, the End Date field will default to 'Statement start date' plus 6 months, if left blank
    • End Date field is keyed, the Start Date field will default to 'Statement end date' minus 6 months, if left blank
  • the date keyed in the End Date field must be less than, or equal to, today's date
  • there must be at least one month between the start date and the end date
  • press [Enter]

3

Automatic issue

The Statement of Debt will now issue. The system will create and display an activity on the Activity List (AL) screen, which will finalise overnight.

Record the details on a DOC.