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Processing Manual Follow-up (MFU) tax activities for ABSTUDY third party debts 107-19061230

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This document outlines information on processing Manual Follow-up (MFU) tax activities due to incorrect ABSTUDY processing.

Actioning MFU tax activities

Service Officers in the ABSTUDY Smart Centre Processing team are required to investigate and:

  • correct errors within the debt calculation
  • resolve CRN details

Both the parent and child records may need adjustment. Return completed records to the ABSTUDY team to action the MFU tax activity.

The MFU tax activity:

  • flags that the payment summary is prevented from being issued
  • must be actioned to:
    • correct the negative amount, and
    • issue a payment summary to the customer

The ABSTUDY Smart Centre Processing Team processes ABSTUDY third party debts when manual correction using the 'Change' function on the Tax Payment Summary (TXGS) screen is required.

The Resources page contains a table explaining how to request access to the Tax Adjustment Details (TXAJ) screen, an example of what to do when a customer with a debt incurs a third party debt of the same benefit type and a link to mySupport.

Processing Manual Follow-up (MFU) tax activities for debt processing

Processing Manual Follow-up (MFU) tax activities for third party debts other than ABSTUDY