Processing Manual Follow-up (MFU) tax activities for third party debts other than ABSTUDY 107-19061248

A third party debt has been identified on the Debt Summary (from the Tax Year To Date (TXYTD) screen).

Take note of the third party Debt Id, the benefit type, the period and the amount of the debt:

• go to the Modify/Assess Debt (OPMA) screen for the relevant debt and note the additional reference number listed in the Addtnl Reference No field
• check DOCs and the Account Payable (OPAOD) screen for details on why the debt was raised

Note: multiple identity and fraud debts may not have an additional reference number, if the other Customer Reference Number (CRN) is not a real person. If the third party MFU tax activity is due to fraud, contact the Fraud Team before changing debt details.

Is there an additional CRN in the Addtnl Reference No field?

• Yes, go to Step 2
• No, go to Step 6

To check the additional CRN:

• go to the other CRN
• check the Tax Payment Summary (TXGS) screen for a record of an amended payment summary

Is there an amended payment summary for the relevant period of the debt?

• Yes, go to Step 3
• No, go to Step 4

Check the TXYTD screen.

Do the amounts on the amended payment summary from the TXGS screen match the payments made to the other CRN less all debts?

• Yes, the debt adjustments have been made to the other CRN's record. Go to Step 6
• No, the payment summary must be adjusted. Go to Step 4

On the Tax Payment Summary (TXGS) screen:

• locate the line to be amended
• key 'C' at the line > [Enter]

Correct the details on the Tax Payment Summary Details (TXGD) screen.

On the appropriate line reduce the benefit by the reportable amount of the third party debt:

• use Reason code 'ADM' > [Enter]
• finalise the activity on the TXGS screen and complete the activity on the Assessment Results (AR) screen

Manual corrections are overridden when a tax calculation occurs for the same financial year.

See Safeguarding customer privacy when raising and recovering debts, before issuing the Payment summary. Take the appropriate actions to protect the customer's privacy.

To issue the payment summary:

• go to the TXGS screen, type 'I' at the new line and press [Enter]
• key 'Y' at payment summary > [Enter]
• record details of the changes, use Fast Note - select Auto text, use Debts > Updates > Tax MFU Actioned

Go to the TXGS screen:

• at the line to be amended, key 'C' > [Enter]

Correct the details on the TXGD screen:

• reduce the negative amount by the reportable amount of the debt. Use reason code 'OVP' > [Enter]
• finalise the activity on the TXGS screen and complete the activity on the AR screen

Manual corrections are overridden when a tax calculation occurs for the same financial year.

Note: a common issue occurs where the customer receives a Benefit and receives a third party debt for the same benefit type. See the Resources page for an example.

Before issuing a Payment Summary:

• ensure the MFU tax activity has passed Quality On Line (QOL) checking, and
• see Table 2 in Safeguarding customer privacy when raising and recovering debts. Take appropriate action to protect the customer's privacy

To issue the updated Payment Summary, go to the TXGS screen:

• key 'I' against the line to be issued
• key 'Y' at Payment Summary > [Enter]
• complete the MFU tax activity

Record details of the changes, use Fast Note - select Auto text, use Debts > Updates > Tax MFU Actioned.