Cancellation, suspension and rejection codes for Parenting Payment (PP) 007-02220080

Legislative basis for suspending or cancelling social security payments

Table 1: this table outlines the legislative basis for suspending or cancelling social security payments.

Item

Description

General power to cancel/suspend

Social Security (Administration) Act (SSAA) section 80

The Secretary or delegate may determine that payment is to be cancelled or suspended if they are satisfied that a Social Security payment is or has been paid to a person:

who is not or was not qualified (1) (a)
to whom the payment is not or was not payable (1) (b)

Non-compliance with notices

SSAA section 81

The Secretary or delegate may determine that payment is to be cancelled or suspended if:

a person receiving a social security payment (other than JobSeeker Payment) has been given a notice under section 67 or 68 or a notice under part 5, division 1 and has not complied
a person and partner both receiving a social security payment, and partner has been given a section 67 or 68 notice under part 5, division 1 and the notice also related to matters that might affect the person's payment, and partner has not complied
a person receiving a social security payment has been given a notice under section 67 or 68 that requires the person to inform the agency of a proposal to leave Australia, person does not comply and leaves Australia, and portability period has not ended

Historical codes - no longer current

Table 2

Reason Code	Description	Payment	Valid Action Codes	Initiation	Restoration (Does not apply to REJ)
ATN	School Enrolment and Attendance Measure (SEAM) - Child's Attendance not satisfactory	PPP/PPS	CAN, SUS	Auto/Manual	SEAM ATN cancellations are non-restorable. A customer whose payment has been cancelled for reason ATN must lodge a new claim should they wish to recommence payment.
BEN	Receiving DSS benefit or Youth Training Allowance	PPP	REJ, CAN	Auto
C08	No dependent child aged under 8 Note: from 20 September 2023 the child age requirement for PPS changed to under 14.	PPS	REJ, CAN	Auto	Note: customers will not be able to finalise their earnings report online up to 4 weeks prior to the cancellation date. Service Officer assistance is required to finalise report. See Transfer to JobSeeker Payment (JSP) from another payment.
CLE	Claim lodged early	PPS	REJ	Manual	N/A
CMI	Compensation settlement under investigation	PPS	CAN, SUS	Manual
E6F	Earnings preclude 6 fortnights	PPP/PPS	CAN	Auto	Cannot restore If cancelled at the end of a PPL payment period, see Resumption of income support payments (ISP) after the end of Parental Leave Pay (PPL).
ENN	School Enrolment and Attendance Measure (SEAM) - Child's Enrolment details not provided	PPP/PPS	CAN, SUS	Auto/Manual	SEAM ENN cancellations are non-restorable. A customer whose payment has been cancelled for reason ENN must lodge a new claim should they wish to recommence payment.
FDH	Failed to attend Services Australia ParentsNext appointment	PPP/PPS	SUS,CAN	Manual-SUS Auto-CAN	If suspended and parent has missed: 2 or less appointments, payment can be restored when new appointment is booked at first point of contact more than 2 appointments, payment can only be restored when the parent attends the ParentsNext appointment with the agency Cancelled records cannot be restored. A new claim must be lodged if the parent still requires income support assistance.
FEA	Failed to enter into Participation Agreement	PPS	CAN, SUS	Manual	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$
FET	Failed 1/7/00 Eligibility Test	PPP	CAN	Auto	Cannot restore
FPA	Failed to participate in a ParentsNext compulsory activity	PPP/PPS	SUS, CAN	Manual-SUS Auto-CAN	If suspended, can be manually restored when the parent indicates they intend to comply with the original Participation Plan. If the parent advises they do not intend to comply with the original Participation Plan, payment can only be restored if the parent agrees to attend a re-engagement appointment with their ParentsNext Project provider. Cancelled records cannot be restored. A new claim must be lodged if the parent still requires income support assistance.
FPC	Failed to attend Participation Contact Interview	PPP/PPS	CAN	Auto	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$
FRV	Failure to return verification form	PPS	SUS, CAN	Auto/Manual	To restore only if Verification of Relationship Status (SC321) form is received, or exclusion applied. Note: requirement for completion of SC321 was removed from 1 July 2021. This process was suspended prior to 1 July 2021 due to Covid-19 processing contingencies. This code does not apply from 1 July 2021. Cancelled records cannot be restored.
FSG	Failed to sign a ParentsNext Participation Plan with ParentsNext Project provider	PPP/PPS	SUS, CAN	Manual-SUS Auto-CAN	If suspended, can be manually restored when the parent agrees to attend a re-engagement appointment with their ParentsNext Project provider. Cancelled records cannot be restored. A new claim must be lodged if the parent still requires income support assistance.
FWP	Failed to attend a ParentsNext appointment with ParentsNext Project provider	PPP/PPS	SUS, CAN	Manual-SUS Auto-CAN	If suspended, can be restored when the parent agrees to attend a re-engagement appointment with their ParentsNext Project provider. Cancelled records cannot be restored. A new claim must be lodged if the parent still requires income support assistance.
INM	Customer failed to contact after auto Income Management	PPP/PPS	SUS, CAN	Auto	Should only be restored if customer has had their assessment/allocation interview to discuss their expenses and priority needs.
LAE	Customer receiving LEAP payments	PPP	REJ, CAN	Auto
NAA	Activity Agreement not signed. (Employment Pathway Plan (EPP))	PPS	SUS	Auto	To restore only if signing of Job Plan is documented/coded/available as a digital image.
PBI	Failed to attend post breach interview	PPS	SUS, CAN	Manual	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$
PIJ	Failed to attend Participation interview JA	PPS	SUS, CAN	Manual	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$
PIP	Failed to attend Participation interview PA	PPS	SUS, CAN	Manual	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$
PSC	Partner's status has changed	PPP	SUS, CAN	Auto
RTM	Failed to return Assessment of Living Arrangements (AOLA) review type M	PPS	REJ	Manual
RTM	Failed to return AOLA review type S	PPS	REJ	Manual

Contact details

CIS - contact details for staff

Operational Information

Cancellation, suspension and rejection codes for Parenting Payment (PP) 007-02220080

Legislative basis for suspending or cancelling social security payments

Historical codes - no longer current

Contact details