Cancellation, suspension and rejection codes for Parenting Payment (PP) 007-02220080

Action

Information

Suspension (SUS)

Suspensions can usually be restored

Suspensions can be manually restored where there is a gap in payment.

Customers may not be qualified for payment temporarily, or for a specific period as a result of changes in their circumstances. In such cases, their payment should be suspended.

An automatic review will cancel payment if it remains suspended for 84 days.

Cancellation (CAN)

Cancelled records can sometimes be manually or automatically restored

A customer's payment cannot be restored for all cancellation reasons if it is more than 13 weeks since notice of cancellation was sent or reason for cancellation.

Before cancelling a customer's payment, care should be taken to establish that the customer has lost entitlement for that payment.

When an unfavourable decision is to be made, a Decision Maker (DM) must provide the customer with an explanation of the decision and an opportunity to provide further information or evidence relevant to the decision. The DM must also advise the customer of their review rights and if required, record a request for a review of the decision. This includes unfavourable decisions made by Service Officers in Smart Centres.

If a DM is not speaking with a customer at the time of making a decision, they are required to make genuine attempts to contact a customer by phone prior to finalising an unfavourable decision.

Rejection (REJ)

Rejections can never be restored however in certain circumstances they can be reassessed

The reclaim process must be used.

Rejections can be:

• automatic (for example, information coded during the claim causes the payment to reject, income recorded is above the relevant limit, or
• manual (for example, a Service Officer records a rejection code)

Where a customer provides information within 13 weeks of the rejection notification that will change the outcome of the claim, the claim may be reassessed. If a Service Officer is:

• skilled in the claim type and currently scheduled for processing, reassess the claim
• not skilled in the claim type and/or not currently scheduled for processing, request a reassessment using the Fast Note appropriate to the payment type

Customers may withdraw their claims voluntarily or may have lodged an inappropriate or incorrect claim. If the claim has already been determined, it cannot be withdrawn.

If the customer's claim has not been determined, do not reject the claim. Encourage the customer to withdraw their claim online. If the customer prefers, withdraw the claim for them. Record the outcome in a DOC.

A withdrawn claim is deemed never to have been made. It cannot be reinstated. The customer cannot apply for a formal review.

If a customer's claim is to be rejected either Failed to Reply to Correspondence (FRC) or Failed to Supply Documents (FSD), and the customer has been advised verbally or in writing of their requirement to provide further information, there is no requirement to attempt to contact the customer. This does not apply to vulnerable or at risk customers.

Restoration (RES)

Restoration (RES)

Rejections can never be restored.

Suspended records can sometimes be manually or automatically restored.

Cancelled records can sometimes be manually or automatically restored.

Before restoring, staff must be satisfied the customer has maintained eligibility for the payment during the restoration period.

If the customer has a 'held' failure activity on the Activity List (AL) screen, follow procedure for referring to the Participation Solutions Team (PST) for assessment of the potential failure before recommencing payment.

Who can restore - this indicates whether the reason may be restored at a Smart Centre or only a Service Centre. The Document List (DL) screen should always be checked for information regarding the suspension as in some cases it may/may not be appropriate to restore at the first point of contact.

Letters

Terms

A-G

See also: H-N, O-T, U-Z

12F, ABS, ACC, AGC, AGR, ANR, AOS, APA, ASR, ASS, AST, C06, C13, C13, C14, C6W, CDP, CDR, CFP, CHD, CLR, CMP, COM, COR, CPN, CPP, CRV, DCP, DDI, DEA, DEA, DEF, DEL, DOP, DOS, DOT, DPA, DVA, ECC, EIC, EIS, EJK, ENQ, EON, EPE, ES1, ES2, ESA, EXR, FAI, FCA, FCC, FJP, FLC, FOS, FPD, FRC, FRP, FRS, FRT, FSA, FSC, FSD, FSS, FTE, FTR, FWC, GWN, GWR

Term

Description

Payment

Valid Action Codes

Initiations

Restoration (Does not apply to REJ)

12F

Earnings preclude 12 fortnights

PPP/PPS

CAN

Auto

Cannot restore

If cancelled at the end of a PPL payment period, payment may be restored. See Resumption of income support payments (ISP) after the end of Parental Leave Pay (PPL).

Note: from 1 July 2024 12F replaced E6F which is now a historical code listed on Resources page. See INC code for more information

ABS

Customer receiving ABSTUDY

PPP

REJ, CAN

Auto

ACC

Awaiting further contact - CDEP participation ceased

PPP

SUS

Auto

To restore only if receipt of all information is documented/coded.

AGC

DSS Age Pension paid by DVA

PPS

REJ, CAN

Auto

AGR

Failed agreement specific rules

PPS

REJ, CAN

Manual

Only restore if cancellation was due to an error and the error has been corrected.

ANR

Non-attendance Report received

PPP/PPS

SUS, Can

Auto

Suspension ANR - Automatic restoration if the job seeker complies with a re-engagement requirement. See Using participation suspensions to engage Community Development Program (CDP) job seekers with their requirements.

AOS

Assurance of Support in force for customer

PPP

REJ, CAN

Manual

APA

Did not attend compulsory participation appointment or activity

PPP/PPS

SUS, CAN

Auto/Manual

Suspension APA - restored by the Service Officer with PFDEC/WNPPD security resource if the job seeker has accepted a reconnection or further reconnection requirement. See Restoring payment where a payment suspension (participation) has been imposed for Community Development Program (CDP) participants for details.

Cancellation APA - cannot be restored and a NCL will be required.

ASR

Assurance of Support Review not returned

PPP

SUS, CAN

Auto

To restore only if receipt of AoS Review is documented/ coded/available as a digital image.

ASS

Assets over the limit

PPP/PPS

REJ, CAN

Auto

AST

Assurance of Support in force for customer - transfer

PPP

REJ

Auto/Manual

N/A

C06

No dependent child aged under 6

PPP

REJ, CAN

Auto

If child details were not recorded correctly, for example, incorrect date of birth or the customer has another eligible PPP child (under 6) in care not currently being assessed, see Restoration of Parenting Payment (PP).

Note: customer will not be able to finalise their earnings report online up to 4 weeks prior to the cancellation date. Service Officer assistance required to finalise report. See Transfer to JobSeeker Payment (JSP) from another payment.

C13

Child overseas more than 13 weeks

PPP

CAN, SUS

Auto

Note: this code will no longer apply for departures on or after 1 January 2013.

C13

Child overseas more than 13 weeks

PPS

SUS

Auto

Note: this code will no longer apply for departures on or after 1 January 2013.

C14

No dependent child aged under 14

PPS

REJ, CAN

Auto

If child details were not recorded correctly, for example, incorrect date of birth or the customer has another eligible PPS child (under 14) in care not currently being assessed, see Restoration of Parenting Payment (PP).

Note: customer will not be able to finalise their earnings report online up to 4 weeks prior to the cancellation date. Service Officer assistance required to finalise report. See Transfer to JobSeeker Payment (JSP) from another payment.

C6W

Child overseas more than 6 weeks

PPP/PPS

SUS, CAN

Auto/Manual

May be restored with a gap in payment under certain conditions, see Returning to Australia.

CDP

In receipt of CDEP

PPP

REJ, CAN

Auto

CDR

Customer failed to re-engage

PPP/PPS

CAN

Auto/Manual

Cancellation CDR in some circumstances can be restored by a PST skilled Service Officer. See Cancellation of payment after a compliance related suspension or Re-engaging job seekers - Targeted Compliance Framework.

CFP

Failed to claim foreign payment

PPP/PPS

REJ, SUS

Manual

CHD

Death of child

PPS

CAN

Auto

CLR

Withdrawn/voluntary surrender, customer request

PPP/PPS

REJ, CAN

Manual

Cancellation CLR cannot be restored and a new claim is required, see Cancellation of Parenting Payment (PP).

CMP

Precluded due to periodic compensation

PPS

CAN

Auto

COM

Customer in compensation preclusion period

PPP/PPS

REJ, CAN

Auto

COR

Corrupt record

PPP

REJ, CAN

CPN

Community Development Employment Program (CDEP) - no add-ons or CDEP Participant Supplement (CPS) payable

PPP

REJ, CAN

Auto

CPP

Customer on precluding payment

PPP

REJ, CAN

Auto

Cannot restore.

CRV

No reply to compliance review letter

PPS

SUS, CAN

Manual

DCP

Did not contact provider to re-engage

PPP/PPS

CAN

Auto

Cancellation DCP - cannot be restored and a NCL will be required. See Cancellation of payment after a compliance related suspension or Targeted Compliance Framework financial penalties and payment cancellations.

DDI

Failed to respond to Digital Declaration Intervention

PPP

SUS, CAN

Auto

Auto

If SUS - can be restored (auto) once the Current Earnings Confirmation is submitted and customer is still eligible for PPP.

Manual

If CAN - can be manually restored if customer contacts within 13 weeks of cancellation and is still eligible for PPP. Service Officer must confirm or update current earnings for customer and partner during restoration. After 13 weeks of cancellation, customer will be required to reclaim.

DEA

Death of customer

PPP

CAN

Auto

See Undoing a death action.

DEA

Death of customer

PPS

REJ, CAN

Auto

DEF

Customer in JNS deferment period

PPP

REJ

Auto

N/A

DEL

Deleted record

PPS

CAN

Auto

DOP

Departure overseas permanently

PPP

CAN

Auto

DOS

Customer absent overseas

PPS

SUS, CAN

Manual

Can restore with gap in payment if PPS SUS.

DOT

Customer absent overseas temporarily

PPP

SUS, CAN

Manual

DPA

Death of partner

PPP

REJ, SUS, CAN

Auto

DVA

Service Pension/ Income Support Supplement

PPS

REJ, CAN

Auto

ECC

Earlier claim cancelled

PPS

REJ

Auto

N/A

EIC

Excess income from NEIS/AEIS (CLT) (no longer used after 3 December 2022)

PPP

CAN

Auto

Only restore if cancellation was due to an error and error is corrected.

EIS

NEIS/AEI direct deduction applied (no longer used after 3 December 2022)

PPS

CAN

Auto

EJK

COVID extended zero rate end

PPP/PPS

CAN

Auto

Cannot restore.

ENQ

Pending enquiries

PPS

CAN

Manual

Check suspension DOC for more information as some enquiries can be resolved over the phone.

EON

End of Non Benefit PP Period (no longer used)

PPP

CAN

Auto

Cannot restore.

EPE

Extension period ended

PPP/PPS

SUS, CAN

Auto/Manual

Can restore with gap in payment if PPS-SUS.

ES1

Customer fails to attend 1st cycle ESAt appointment

PPP/PPS

SUS

Auto

Restore using the appropriate workflow, once new appointment booked (if still required).

ES2

Customer fails to attend 2nd cycle ESAt appointment

PPP/PPS

SUS

Auto

Restore using the appropriate workflow once customer has attended ESAt appointment, unless meets hardship guidelines.

See Job Capacity Assessment (JCA) and Employment Services Assessment (ESAt) appointments.

ESA

Failed to attend ESAt appointment

PPP/PPS

CAN

Auto

EXR

Exceeds income/assets thresholds due to foreign exchange rate processing

PPS

CAN

Manual

May be restored with gap in entitlement via MFU.

See Cancellation due to foreign exchange processing.

FAI

Failed to attend an interview

PPP/PPS

REJ, SUS, CAN

Manual

For Parenting Payment Single compulsory participation interviews, payment can be restored if customer contacts to reschedule after non-attendance. See Conducting, rescheduling or failure to attend a Parenting Payment Single (PPS) Compulsory Participation Interview.

If a PP customer contacts after being suspended for not attending a PP briefing interview and advises that they do not wish to attend a briefing interview, Service Officers / Smart Centre Call staff can restore payment after advising customer of upcoming service updates to their payment. See Briefing Interviews or notification when youngest child is 5 years and 9 months Service Update for Parenting Payment.

Note: for FAI to attend appointment, Smart Centre Call staff can restore if it is determined that customer is in hardship. See Restoration of Parenting Payment (PP).

FCA

Failure to confirm DEWR address

PPP/PPS

SUS, CAN

Auto

If suspended, can be restored once customer has confirmed or declined with Services Australia the home address details they provided to their Employment Services Provider.

Cancelled records cannot be restored. See Job Seeker change of address.

FCC

Failed to claim compensation

PPS

REJ, SUS, CAN

Auto REJ

Manual SUS/CAN

See Role of staff outside Compensation Teams.

See Coding Compensation and damages (Mod C) to request a clearance.

FJP

Failed to agree to Job Plan

PPS

REJ, CAN

Auto
Manual

To restore only if signing of Job Plan is documented/coded/ available as a digital image.

FLC

Failed to return life certificate (IOB)

PPS

SUS, CAN

Manual

To restore only if receipt of life certificate (IOB) is documented/ coded/available as a digital image.

FOS

Failed to return overseas review

PPS

SUS, CAN

Auto

FPD

Foreign pension direct deduction applied

PPS

CAN

Auto

FRC

Failed to reply to correspondence

PPP/PPS

REJ, SUS, CAN

Auto/Manual

To restore if correspondence DOC'd as being received or contact has been made with the relevant officer in relation to a Compliance Review, or if correspondence available as a digital image. See Restoration of Parenting Payment (PP).

See Request to reassess a rejected claim if documentation is supplied after claim has been rejected.

See 28 day review of Job Plans if the customer is FRC for not negotiating a Job Plan.

FRP

Failed to report

PPP/PPS

CAN, REJ

Auto/Manual-REJ

Auto-CAN

See Reporting overview.

If the customer contacts within 13 weeks of the date of cancellation, restoration may be possible if they:

• can supply all employment income details for both customer and/or partner (if applicable) for the relevant entitlement periods, and
• provide an acceptable reason for late lodgement

Customers with mutual obligations also need to have satisfied their mutual obligations requirements.

See Restoration of Parenting Payment (PP) for detail.

Note: REJ code cannot be restored. See Request to reassess a rejected claim

FRS

Failed to return trust and company data collection

PPP/PPS

CAN

Auto

Cannot restore.

FRT

Failed to return trust and company correspondence

PPP/PPS

SUS, CAN, RES

Manual

Manual suspension FRT only by a Complex Assessment Officer (CAO).

Restoration from FRT only by CAO.

For referral to a CAO, see Identifying and making suitable referrals to the Complex Assessment Officer (CAO).

FSA

Failed to sign Activity Agreement

PPP/PPS

CAN

Auto/Manual

Cannot restore.

FSC

Failed to return family situation certificate (IOB)

PPS

SUS, CAN

Manual

To restore only if receipt of Family Situation Certificate is documented/coded/ available as a digital image.

FSD

Failed to supply documents

PPP

PPS

REJ, SUS, CAN

REJ

Manual

Manual

PPP:

To restore payment only if receipt of relevant documents is documented/coded/available as a digital image. Rejections cannot be restored however a new claim may not be required if documentation provided within 13 weeks. See Request to reassess a rejected claim.

PPS:

Code cannot be used for SUS or CAN actions, therefore restoration is not applicable. For claim rejections new claim may not be required if documentation provided within 13 weeks. See Request to reassess a rejected claim.

FSS

No reply to income stream review

PPS

SUS, CAN

Auto

Can restore if all details supplied and coded before restoration. See February income stream reviews.

FTE

Full-time employment, earnings not advised

PPS

REJ, CAN

Manual

Can restore if all details supplied and coded before restoration.

See Recording and correcting employment income details.

If the customer disputes working full-time or the job did not eventuate, see Workforce Australia/Community Development Programme (CDP) registration inactivated and cancellation of income support in error.

FTR

Failed to return compulsory forms

PPP

CAN

Manual

To restore only if receipt of relevant forms is documented/coded/available as a digital image.

FWC

Full-time employment, working credit balance is zero

PPS

REJ, CAN

Manual

GWN

Customer gone overseas without notifying

PPP/PPS

SUS, CAN

Manual

Can restore with gap in payment if PPS-SUS.

GWR

Customer gone overseas without notifying - rent assistance received

PPP/PPS

SUS, CAN

Manual

Can restore with gap in payment if PPS-SUS.

Letter

Terms

H-N

See also: A-G, O-T, U-Z

HOS, IBT, IMN, IMP, INC, IND, INP, INV, ITM, ITO, MAN, NAR, NAU, NDE, NFC, NIA, NLP, NMA, NPV, NRQ, NRV, NSR, NSV, NTB, NTC, NTP, NW2, NWA, NZP, NZT

Term

Description

Payment

Valid Action Codes

Initiations

Restoration (Does not apply to REJ)

HOS

Partner discharged from mental hospital

PPS

CAN

Manual

IBT

Internal Benefit Transfer

PPS

CAN

Auto

Cannot restore. Customer has transferred to another pension payment.

IMN

Income maintenance period

PPP

SUS

Auto

Auto restores for reporters.

For non-reporters, auto restores if IMP end date is within 28 days from system date when coded, otherwise a review letter is sent.

Can be manually restored where IMP details are corrected or a decision is made to waiver the IMP.

IMP

Customer in prison

PPP

REJ, CAN

Manual

Cannot be restored. Customer will need to reclaim.

See Claiming Parenting Payment (PP).

To confirm date of release, see Confirming prison admission and release dates.

IMP

Customer in prison

PPS

SUS, CAN

Manual

Can restore with gap in payment if PPS-SUS.

Payment can be restored from date of release, as long as the customer:

• meets all other eligibility for PPS from this date, and
• has contacted within 13 weeks of the date of notice to suspend

To confirm date of release, see Confirming prison admission and release dates.

INC

Income too high

PPP

REJ, CAN

Auto

Cannot be restored.

If cancelled at the end of the PPL payment period, payment may be restored. See Resumption of income support payments (ISP) after the end of Parental Leave Pay (PPL).

INC

Income too high

PPS

REJ, CAN

Auto

Cannot be restored.

If cancelled at the end of the PPL payment period, payment may be restored. See Resumption of income support payments (ISP) after the end of Parental Leave Pay (PPL).

IND

Involved in industrial action

PPP

REJ

Manual

N/A

INP

Income not provided

PPP

REJ, SUS, CAN

Manual

To restore only if provision of income is documented/ coded/available as a digital image.

INP

Income not provided

PPS

SUS

Manual

To restore only if provision of income is documented/ coded/available as a digital image.

INV

Investigation

PPP/PPS

PPP-REJ,SUS

PPS-SUS, CAN

Auto

This suspension code is only authorised as an auto code, payment cannot be suspended manually under this reason. Another more appropriate suspension reason has to be considered.

PPP automatically suspends after cancellation of the partner's JSP. Reasons include (but are not limited to) where the JSP payment has been cancelled due to:

• returning to full time work
• whereabouts unknown

PP may be restored when:

• reason for partner's JSP cancellation has been resolved (i.e. payment restored), or
• the partner has returned to full-time work

ITM

One of a couple interstate transfer.

Used for split Centrelink International Services (CIS) cases or system fault only

PPS

CAN

Manual

ITO

Interstate transfer out

PPP

CAN

Auto

Cannot be restored.

ITO

Interstate transfer out

PPS

CAN

Auto

MAN

Manual rate

PPP

REJ, SUS, CAN

Auto

NAR

Not resident in Australia (agreement)

PPS

CAN

Manual

CIS only.

NAU

Not residing in Australia

PPP

REJ, CAN

Auto

Only restore if cancellation was due to an error and error is corrected.

NAU

Not residing in Australia

PPS

REJ, CAN

Auto

Only restore if cancellation was due to an error and error is corrected.

NDE

No dependent eligible child

PPP

CAN

Auto

Cannot be restored.

NDE

No dependent eligible child

PPS

REJ, CAN

Auto

Cannot be restored.

NFC

No further contact - following SUS-ACC due to CDEP participation ceasing

PPP

CAN

Auto/Manual

NIA

Not in Australia

PPP

REJ, CAN

Auto

Cannot be restored.

NIA

Not in Australia

PPS

REJ, CAN

Auto

NLP

Overseas-paid 6 monthly

PPS

SUS

Manual

CIS only.

NMA

No action for maintenance

PPS

REJ, CAN

Manual

NPV

No permanent visa

PPP

REJ, CAN

Auto

Only restore if cancellation was due to an error and error is corrected.

NPV

No permanent visa

PPS

REJ, CAN

Auto

Only restore if cancellation was due to an error and error is corrected.

NRQ

Not residentially qualified

PPP/PPS

REJ, CAN

Auto

Only restore if cancellation was due to an error and error is corrected.

NRV

Failed to respond to verification request

PPP/PPS

SUS, CAN

Manual

Restore only if provision of verification is documented/ coded.

NSR

Not sufficient period of residence

PPS

REJ, CAN

Auto

Only restore if cancellation was due to an error and error is corrected.

NSV

Non-protected SCV holder

PPP/PPS

REJ, CAN

Auto

Cannot restore.

NTB

Customer and partner failed to provide Tax File Number (TFN)

PPP

CAN

Auto

Can restore where both customer and partner give authority to use TFNs already recorded.

NTC

Customer failed to provide TFN

PPP

CAN

Auto

Can restore where customer gives authority to use TFN already recorded.

NTC

Customer failed to provide TFN

PPS

REJ, CAN

Auto

Can restore where customer gives authority to use TFN already recorded.

NTP

Partner failed to provide TFN

PPP

CAN

Auto

Can restore where partner gives authority to use TFN already recorded.

NW2

Residency less than 104 weeks

PPP

REJ, CAN

Auto

Only restore if cancellation is due to an error and the error has been corrected.

NWA

NARWP assessment not met

PPP/PPS

REJ CAN

Auto

Only restore if cancellation is due to an error and the error has been corrected.

NZP

NZ Agreement Pensioner perm overseas

PPS

CAN

Manual

CIS only.

NZT

1995 NZ Agreement Pension temp overseas

PPS

CAN

Manual

CIS only.

Letter

Terms

O-T

See also: A-G, H-N, U-Z

O13, O4W, O6W, OA6, OAC, OAO, OAP, OSU, OTH, PBT, PCP, PDD, PEN, PER, POC, POI, PPR, PRO, PRP, PSY, PTC, RAF, RDC, RFR, RNP, RTA, RTM, RTS, SBT, SCP, SEA, SPM, SPR, SPS, TCF, TCP, TCU, TCW

Term

Description

Payment

Valid Action Codes

Initiations

Restoration (Does not apply to REJ)

O13

Customer overseas more than 13 weeks

PPP/PPS

SUS, CAN

Manual or Auto

See Returning to Australia.

Can restore with gap in payment if PPS-SUS.

Note: this code does not apply for departures on or after 1 January 2013.

O4W

1995 NZ Agreement customer - temporarily overseas greater than 4 weeks

PPP/PPS

SUS, CAN

Auto

Contact Centrelink International Services (CIS) prior to restoration.

O6W

Customer overseas more than 6 weeks

PPP/PPS

SUS, CAN

Manual or Auto

May be restored with a gap in payment under certain conditions, see Returning to Australia.

OA6

Customer overseas again within 6 weeks

PPP/PPS

SUS, CAN

Manual or Auto

May be restored with a gap in payment under certain conditions, see Returning to Australia.

OAC

Child return overseas after less than 6 weeks in Australia

PPP

SUS, CAN

Manual or Auto

May be restored with a gap in payment under certain conditions, see Returning to Australia.

OAO

Customer overseas again within 13 weeks of previous absence

PPP

SUS, CAN

Auto

Can restore with gap in payment if PPS-SUS.

Note: this code does not apply for departures on or after 1 January 2013.

OAP

Customer overseas again after less than 26 weeks

PPP/PPS

REJ, SUS, CAN

Auto

Note: this code does not apply for departures on or after 1 January 2013.

OSU

Overseas review returned unclaimed

PPS

SUS, CAN

Auto

International Services.

OTH

Other

PPP/PPS

REJ, SUS, CAN

Manual

Check DOC for reason and more information. Some enquiries can be resolved over the phone.

PBT

Transfer to PPP

PPS

CAN

Auto

PCP

Partner Claiming PP

PPP

REJ, CAN

Manual

PDD

No Payment Destination details

PPP/PPS

SUS, CAN

Auto

PEN

Receiving Pension Payment

PPP

REJ, CAN

Auto

PER

Failed to return income and asset update

PPS

SUS, CAN

Manual

POC

Payability overseas ceased

PPP

SUS, CAN

Manual or Auto

If SUS - restore but only where confident that the customer has returned (see Returning to Australia) or portability was granted for an approved reason and the allowable portability period is extended.

If CAN - customer has to reclaim.

POI

Proof of identity not provided

PPP/PPS

REJ, CAN

Auto

Restore only if Identity Confirmation has been finalised. Use the Identity Summary, located in the Customer Identity and Authentication assignment block in Workspace to check whether a customer has a confirmed identity status. If status is not confirmed, advise customer of any outstanding identity requirements as outlined in Identity Confirmation.

PPR

Proportional on zero months

PPS

SUS, CAN

Manual or Auto

PRO

PAA review outstanding

PPP/PPS

SUS, CAN

Auto

PRP

Partner receiving PPP

PPP

REJ, CAN

Auto

PSY

Customer in mental institution

PPP

REJ, CAN

Manual

PTC

Agreement pensioner in non-qualifying country

PPS

SUS, CAN

Manual or Auto

Only restore if cancellation is due to an error and the error has been corrected.

Can restore with gap in payment if PPS-SUS.

RAF

Not eligible under RAF scheme

PPS

REJ

Manual

RDC

Returned Direct Credit

PPP/PPS

SUS, CAN

Manual

RFR

Failed to reply to recovery fee letter

PPP/PPS

SUS, CAN

Manual

If SUS, restoration can only be done by staff responsible for debts.

If CAN, customer has to reclaim.

See Recovery Fee applied to debts resulting from incorrect declaration of income.

RNP

Residency details not provided

PPP

REJ

Manual

N/A

RTA

Returned to Australia

PPS

CAN

Manual

International Services.

RTM

Failed to return Assessment of Living Arrangements (AOLA) review type M

PPS

SUS, CAN

Manual

To restore only if receipt of AOLA review type M is documented/coded/available as a digital image.

RTS

Failed to return AOLA review type S

PPS

REJ, SUS, CAN

Manual

To restore only if receipt of AOLA review type S is documented/coded.

SBT

Transfer to Parenting Payment Single (PPS)

PPP

CAN

Auto

SCP

PPS cancelled, PPP not payable

PPS

CAN

Auto

SEA

Self-Employment Allowance (direct deduction applied resulting in cancellation of payment or rejection of claim)

PPP/PPS

REJ, CAN

Auto

Only restore if cancellation was due to an error and error is corrected.

SPM

Married Sole Parent - Transfer to PPP

PPS

CAN

Auto

SPR

Failed to return sole parent review form

PPS

CAN

Auto

SPS

Ptr via family situation cert

PPS

CAN

Manual

TCF

Did not meet provider requirement

PPP/PPS

SUS, CAN

Auto/Manual

Suspensions are restored when electronic transaction received from provider advising conditions for restoration have been met. Cancellations are not restorable. See Re-engaging job seekers - Targeted Compliance Framework.

TCP

Mutual obligation or work refusal penalty

PPP/PPS

CAN

Manual

Cancellations are not restorable. See Reclaiming a payment after a Targeted Compliance Framework (TCF) non-compliance cancellation.

TCU

Unemployment failure penalty

PPS

CAN

Manual

Cancellations are not restorable. See Reclaiming a payment after a Targeted Compliance Framework (TCF) non-compliance cancellation.

TCW

Provider work refusal failure

PPS

SUS, CAN

Auto/Manual

Suspensions are restored when electronic transaction received from provider advising conditions for restoration have been met. Cancellations are not restorable. See Re-engaging job seekers - Targeted Compliance Framework.

Letter

Terms

U-Z

See also: A-G, H-N, O-T

VMR, VSM, VSS, VST, WTB, WTC, WTP, WUK

Term

Description

Payment

Valid Action Codes

Initiations

Restoration (Does not apply to REJ)

VMR

Voluntary surrender, member of a couple

PPS

SUS, CAN

Manual

VSM

Member of a couple

PPS

CAN

Manual

VSS

Voluntary surrender single

PPP

CAN

Auto

VST

Voluntary surrender, Trust & Company

PPP

CAN

Auto

VST

Voluntary surrender, Trust & Company

PPS

CAN

Auto

Cannot restore.

WTB

Withdrawn TFN permission - both customer and partner

PPP

REJ

Manual

N/A

WTC

Withdrawn TFN permission - customer

PPP

REJ

Manual

N/A

WTP

Withdrawn TFN permission - partner

PPP

REJ

Manual

N/A

WUK

Whereabouts unknown

PPP/PPS

REJ, SUS, CAN

Auto

See Return to sender (RTS) mail for Centrelink.