Factsheets
Revoking employer determination
Webform
Level 2 Policy helpdesk
Letters and electronic messages
Services Australia has endorsed these letters and electronic messages for use. They are the latest versions. Do not use locally produced letters or electronic message.
Request for refund - if a payment is made to the incorrect employer bank account, complete and send the request for refund letter to the relevant financial institution.
Employer acceptance - the Employer Acceptance Fax/Letter is not to be sent via email. The PPLEPT are to send the Employer Acceptance Fax/Letter via fax or mail channels only.
Employer request to contact us - Domestic
Employer request to contact us - International
Q888 - Declaration of employer obligation to deliver PPL
Appeal DOC template for employee’s record where paymaster role is either transferred or revoked to Services Australia
Table 1
Item | Description |
1 | Transfer DOC template Ext detail: < Services Australia to deliver PPL> Txt (include the following information as part of DOC): Employer CRN: xxx xxx xxxx Employer appeal number: Employer determination dated xx/xx/xx Paymaster role has been transferred under section 84 (3) of the Paid Parental Leave Act 2010. Date of effect of transfer: xx/xx/xx Inhibited advice: Yes/No Reason for transfer: Employer has a review in progress and 28 days of PPL arrears have accrued/Employer is unable to comply with employer determination (delete whichever is not appropriate). |
2 | Revoke DOC template Ext detail: <Services Australia to deliver PPL> Txt (include the following information as part of DOC): Employer CRN: xxx xxx xxxx Employer appeal number: Employer determination dated xx/xx/xx Paymaster role has been revoked under section 108 (2) of the Paid Parental Leave Act 2010. Date of effect of transfer: xx/xx/xx Reason for revocation: Employer requested a review and ARO has set aside the decision. |
PPL employer opt-in classes matrix
Length of tenure is calculated as the period of time between, and inclusive of, the employment start date and the expected/actual date of birth/care of the child.
Table 2
Customer circumstance | Employer Opt-in class |
Employment type | Length of employment | All Employees | All Employees with at least 6 months tenure | All Permanent Employees | Permanent Employees with at least 6 months tenure | Mandatory Employees Only or blank |
Permanent | At least 12 months | Mandatory | Mandatory | Mandatory | Mandatory | Mandatory |
| at least 6 months | Opt-in | Opt-in | Opt-in | Opt-in | FAO |
| Less than 6 months | Opt-in | FAO | Opt-in | FAO | FAO |
Casual | At least 12 months | Mandatory | Mandatory | Mandatory | Mandatory | Mandatory |
| at least 6 months | Opt-in | Opt-in | FAO | FAO | FAO |
| Less than 6 months | Opt-in | FAO | FAO | FAO | FAO |
Contact details
Paid Parental Leave Employer Processing Team (PPLEPT)
New Parent Programmes Team
Office Locator
Processing Services details for: Paid Parental Leave (PPL) - Employer Processing
Centrelink Payments Support Team (CPST) - mySupport
If a payment is not displaying on the employee record, processing staff are to complete and submit a webform through mySupport:
- Go to mySupport:
- Search Support when assisting families
- Select Paid Parental Leave (PPL) as the payment or concession affected
- Complete and Submit the webform and take note of any receipt or reference code produced
Services Australia website
Parental Leave Pay
Provider Digital Access (PRODA)
Business Hub
External website
Fair Work Ombudsman
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