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Processing Child Care Subsidy (CCS) claims 007-17103136

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This is a Family and Domestic Violence Interaction Point. If the customer is with another person, on speaker phone, or already identified with family and domestic violence concerns, continue with the current business conversation. Otherwise, go to the Family and domestic violence procedure to conduct the risk identification and referral process.

Risks to a customer's privacy have been identified. See Separating Safely - protecting personal details to make sure the customer's personal details are safe before progressing.

If you have concerns about a child's safety, follow the risk and referral process.

Process Direct - Current Issues

Process Direct - Current Issues

Contact details

Centrelink International Services (CIS) - contact details for staff

Families and Child Care - Business Process Branch

Level 2 Policy Helpdesk requests

Activity test update examples

Do not share these attachments externally. See Freedom of Information - Information Publication Scheme.

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngNo change in activity test hours

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngIncreased hours with same start date as previously recorded

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngIncreased hours with later start date than previously recorded

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngDecreased hours with same start date as previously recorded

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngDecreased hours with later start date than previously recorded

Shared Care - Partner check examples

Table 1

Example

Description

1

Peggy is partnered to Bart.

Peggy lodges a Child Care Subsidy claim for child Josh. Josh is coded as in Peggy's Care on the CHC screen, however a care percentage has not been recorded for Peggy or Peggy's partner Bart on the FSC screen.

A blank or null percentage is treated as 100% by the system.

This means that Child Care Subsidy is granted because Peggy has Josh coded In Customer Care.

2

Martin lodges a Child Care Subsidy claim for child Harry. Harry is coded as In Customer Care on the CHC screen for Martin and partner, Sally.

A care percentage of 0% has been recorded on the FSC screen for Martin and no care percentage (blank) has been recoded for Sally.

Child Care Subsidy will grant because Sally has In Customer Care recorded and no percentage (Blank coding is treated as 100%).

3

Marley lodges a Child Care Subsidy claim for Mark's (Marley's current partner) child Kelly. Kelly is coded as In Customer Care on the CHC screen.

Mark does not have Kelly coded as In Customer Care on the CHC screen. Marley has less than 14% coded on the FSC screen. No care percentage (blank) has been coded for Mark.

Child Care Subsidy will be rejected as Marley has under 14% care recorded.

Non-digital claim form

FA084 Notes and Claim for Child Care Subsidy includes the option to apply for Additional Child Care Subsidy (grandparent)

Calendar

The Centrelink Calendar can be used to identify the start of a CCS fortnight throughout the year.

OS035B - Centrelink Calendar 2022-2025

OS035A - Centrelink Calendar 2026-2029

Letters

Q888 Request for information - CCS and Additional CCS

Process Direct support

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