Processing Child Care Subsidy (CCS) claims 007-17103136

This is a Family and Domestic Violence Interaction Point. If the customer is with another person, on speaker phone, or already identified with family and domestic violence concerns, continue with the current business conversation. Otherwise, go to the Family and domestic violence procedure to conduct the risk identification and referral process.

Risks to a customer's privacy have been identified. See Separating Safely - protecting personal details to make sure the customer's personal details are safe before progressing.

If you have concerns about a child's safety, follow the risk and referral process.

Process Direct - Current Issues

Contact details

Centrelink International Services (CIS) - contact details for staff

Families and Child Care - Business Process Branch

Level 2 Policy Helpdesk requests

Online forms

Direct Referral to SSO

CCS claims with no recognised participation details

CCS claims lodged from 5 January 2026, should contain recognised participation details. In certain circumstances, CCS claims may not contain recognised participation details.

Table 1

Item	Description
1	Claim lodged before 5 January 2026 and assessed after 5 January 2026 These claims can be identified by the submission and creation dates, example below. CRN: 000 000 000A Claim ID: 0000000000 Claim Submission Date: 04.01.2026 Claim Creation Date: 04.01.2026 Where a claim has been submitted before 5 January 2026, see Process page > Table 3 > Step 4.
2	Claim created before 5 January 2026 and submitted/assessed after 5 January 2026 Where a claim has been created and saved (not submitted) before 5 January 2026 and submitted after 5 January 2026, recognised participation details may not be in the claim. These claims can be identified by the submission and creation dates, example below. CRN: 000 000 000A Claim ID: 0000000000 Claim Submission Date: 24.01.2026 Claim Creation Date: 01.01.2026 See the Process page > Table 3 > Step 4.
3	Claim created and lodged on or after 5 January 2026 Where a claim has been created and lodged on or after 5 January 2026, recognised participation details should be in the claim. These claims can be identified by the submission and creation dates, example below. CRN: 000 000 000A Claim ID: 0000000000 Claim Submission Date: 24.01.2026 Claim Creation Date: 20.01.2026 Claims submitted after 5 January 2026, where the question was not asked, or details of recognised participation types are missing, should be escalated for further investigation. See Using Digital Assistant Roxy in Process Direct.

Activity test update examples

Do not share these attachments externally. See Freedom of Information - Information Publication Scheme.

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ No change in activity test hours

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Increased hours with same start date as previously recorded

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Increased hours with later start date than previously recorded

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Decreased hours with same start date as previously recorded

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Decreased hours with later start date than previously recorded

Shared Care - Partner check examples

Table 2

Example	Description
1	Peggy is partnered to Bart. Peggy lodges a Child Care Subsidy claim for child Josh. Josh is coded as in Peggy's Care on the CHC screen, however a care percentage has not been recorded for Peggy or Peggy's partner Bart on the FSC screen. A blank or null percentage is treated as 100% by the system. This means that Child Care Subsidy is granted because Peggy has Josh coded In Customer Care.
2	Martin lodges a Child Care Subsidy claim for child Harry. Harry is coded as In Customer Care on the CHC screen for Martin and partner, Sally. A care percentage of 0% has been recorded on the FSC screen for Martin and no care percentage (blank) has been recoded for Sally. Child Care Subsidy will grant because Sally has In Customer Care recorded and no percentage (Blank coding is treated as 100%).
3	Marley lodges a Child Care Subsidy claim for Mark's (Marley's current partner) child Kelly. Kelly is coded as In Customer Care on the CHC screen. Mark does not have Kelly coded as In Customer Care on the CHC screen. Marley has less than 14% coded on the FSC screen. No care percentage (blank) has been coded for Mark. Child Care Subsidy will be rejected as Marley has under 14% care recorded.

Non-digital claim form

FA084 Notes and Claim for Child Care Subsidy includes the option to apply for Additional Child Care Subsidy (grandparent)

Calendar

The Centrelink Calendar can be used to identify the start of a CCS fortnight throughout the year.

OS035B - Centrelink Calendar 2022-2025

OS035A - Centrelink Calendar 2026-2029

Intranet links

Process Direct support

mySupport

Operational Information