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Additional Child Care Subsidy (ACCS) (transition to work) change in circumstances and reviews 007-19070952

Letters

Q888 Request for information - CCS and Additional CCS

Forms

FA084 Claim for Child Care Subsidy

FA085 Application for Additional Child Care Subsidy (Transition to Work)

Summary of action required by non ACCS processing Service Officers

Table 1

Change of circumstance	Action by Service Officers
Customer advises of an increase in family income estimate	Update income estimate. No action required for ACCS specifically as cancellation will automatically occur.
Customer ceases ACCS (transition to work) activity	Service Officers are to: update the CCS activity with the end date as advised by the customer forward an ACTDOC to the ACCS Processing Team to reassess ACCS (transition to work) entitlement
Customer contacts to advise they are no longer participating in the activity for which they are receiving ACCS (transition to work), but are now undertaking a different activity	Service Officers are to: advise the customer they are required to lodge a new application for ACCS (transition to work) via their Online Services for the new activity they’re undertaking update the CCS activity details applying an end date to their current activity and adding new activity details forward an ACTDOC to the ACCS Processing Team to reassess ACCS (transition to work) entitlement
Customer contacts advising they have a change in their study load from part time to full time, or vice versa	Service Officers are to: advise the customer to provide evidence of the change in their study load. They can do this using the Upload document service update the customer’s CCS activity details with the new hours of study or training per fortnight, if this has changed due to their change in study load forward an ACTDOC to the ACCS Processing Team to reassess ACCS (transition to work) entitlement
Customer contacts requesting an extension to ACCS (transition to work) activity before activity end date	Service Officers are to: advise the customer they will need to provide evidence to support the extension to their study. They can do this by using the Upload documents service update the customer’s CCS activity details with the new activity end date forward an ACTDOC to the ACCS Processing Team to reassess ACCS (transition to work) entitlement
Customer contacts requesting an extension to ACCS (transition to work) activity after activity end date	Advise customer they are required to lodge a new application for ACCS (transition to work) via their Online Services, noting there are no backdating provisions for this subsidy. Remind customers they will need to provide evidence of the continuation of the study for their application to be assessed.