Online practice application for Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) - Practice Stream 012-10130010

HPOS applications may be allocated to staff for action by:

• Checking the PIP and WIP - Practice Stream online systems for applications in ‘awaiting verification’ status, go to Step 2
• PaNDA allocating a Practice Incentives Practice ownership details and declaration (IP008) form when ‘ready’ is selected, go to Step 3

To search for an online application in PIP Online and/or WIP - Practice Stream online:

• Select Tasks. The Task Search screen will show
• Select Application from the Task Type drop down (for PIP only)
• Select Awaiting Verification from the Status drop down
• Select Search. The Search Results will show

To find an online application

• Select View PDF from the View column. The application PDF will show
• View the Submitted by row in the table on the first page:
• If a P number shows, it is an internal registration
• If a Registration Authority (RA) number (10 digit number) shows, it is an online application

If the application is:

• an online application
• close the application PDF
• go to Step 5
• an internal registration
• close the PDF and repeat this process for all applications in the search results
• if no online applications are waiting for action, procedure ends here

Check Question 1 on the Practice Incentives practice ownership details and declaration form (IP008), If the practice has entered a:

• PIP application number:
• log in to PIP online
• WIP - Practice Stream application number:
• log in to WIP – Practice Stream online
• PIP and WIP - Practice Stream application number:
• assess and process the PIP application first before actioning the WIP - Practice Stream application
• log in to PIP online

Go to Step 4.

Search for the application in PIP and/or WIP - Practice Stream Online

• Select Tasks. The Task Search screen will show
• Key the application number in the Practice ID or application number field. This field is case sensitive. The ‘A’ must be keyed as a capital letter
• Select Search. The Search Results will show

Does the application show in the search results?

• Yes, go to Step 5
• No, search for the practice on the Practice tab using the locality or suburb.
• if the search results return a result, go to Step 5
• if there is no search result, the application has not been submitted. Return the form to the practice. See Table 4

Depending on how the address details are keyed, the on-line system may not identify a duplicate address. A manual check must be done to confirm the address is not already registered.

• Select the Practice tab
• Key the practice locality (suburb or town) and postcode
• Select Search

A list of practices with matching locality and postcode will show. Check the practice address against the list.

Is the practice address already registered?

• Yes, go to Step 6
• No, go to Step 7

Check the Status column for the registered practice. If the status is:

• Initial and it is an internal application, see Practice application for PIP and WIP - Practice Stream
• Initial and it is an online application, reject the application. See Table 3, Step 8
• Approved, check the practice details against the application. If there are changes, reject the application, requesting the correct forms. See Table 3, Step 8
• Withdrawn, escalate to Program Management via Local Peer Support (LPS)
• Closed, escalate to Program Management via LPS

Note: practices that have been closed or withdrawn must be accredited before reapplying if the ownership is the same. The practice cannot reapply while registered for accreditation. See Practice application for PIP and WIP – Practice Stream for more information.

Program Management (Policy) will review new applications for closed/withdrawn practices to ensure they are managed correctly. Policy team will advise of any workarounds or additional information required to complete the application process.

A practice must submit the below supporting documents:

• Practice Incentives Practice ownership details and declaration (IP008) form
• Evidence to confirm the practice ownership type as outlined on the IP008
• Accreditation or registered for accreditation certificate
• there must be an accreditation certificate for all additional locations with accreditation details registered
• A PIP Consenting WIP practice does not need to provide an accreditation certificate

The practice does not need to submit a Practice Incentives Individual general practitioner or nurse practitioner details (IP003) form unless they are registering a procedural general practitioner. This is only applicable if the practice is applying for PIP.

A practice can upload their supporting documents to the application before selecting submit application.

Check if the above documents are uploaded, on the Associated Documents screen:

• From the Application Summary page for the online application, select the View or Edit from the Actions column for the Associated Documents. Associated Documents page will show
• Select the Reference hyperlink from the Reference Number column
• The uploaded documents will show in a new window

Have all of the required supporting documents been uploaded?

• Yes,
• If the application is for PIP, see Table 2
• If the application is for WIP - PS, see Table 3
• No, go to Step 6

Note: as staff continue to process the application, they may determine further additional support documents are required. They can repeat these search steps at any time throughout the process.

If the mandatory supporting documents are not uploaded to the associated documents, search PaNDA for documents submitted separately. See Managing PaNDA work items for Incentive Programs.

Always search PaNDA using both the application ID and the practice name.

Are the relevant supporting documents submitted?

• Yes, staff should assign the work item to themselves, then:
• for PIP, see Table 2
• for WIP, see Table 3
• No, the missing information must be requested from the practice. See Table 4

Note: time must be allowed for practices to submit the required documents. Do not reject applications for missing information until 7 days after the application date of lodgement.

Go to the ‘Tasks’ tab:

• Key the Application ID (Question 1 on the form) and select Search
• From the search results, select the Application ID hyperlink
• The PIP Eligibility check screen will show

Check the practice accreditation details on the online application match the details on the accreditation or registered for accreditation certificate that is provided with the supporting evidence. The following details must match:

• Accreditation type
• Accreditation Body
• Accreditation number
• Start date
• End date
• Practice Name
• Practice Address

If the practice name does not match the name on the accreditation certificate, check the Practice Incentives Practice ownership details and declaration (IP008) form or ownership details screen to see if it matches the company or trading name. If they match, this is acceptable.

The practice address on the certificate must match the address entered for the application. An address variance may be acceptable, refer to LPS.

Do the practice name and address details on the certificate match the practice details or the ownership details (practice name only)?

• Yes, go to Step 2
• No, continue assessing the rest of the application before returning the form to the practice. Go to Step 2

Note: if the other accreditation details on the certificate do not match, refer to LPS to confirm if the certificate is acceptable. If the details have been entered incorrectly and the certificate is acceptable, the accreditation information will need to be corrected after approval.

The practice name and main practice address on the Practice Incentives Practice ownership details and declaration (IP008) form must match the details on the online form.

Do the details at Question 3 and 4 of the IP008 form match PIP online?

• Yes, select Next on the PIP online application, go to Step 3
• No, check the rest of the application for any other details needed before sending a letter to the practice. Go to Step 3

Note: an address variance may be acceptable. Refer to LPS for assessment.

The practice must complete:

• At least one authorised contact persons details
• Title
• First Name
• Last Name
• Phone Number
• Postal Address

The practice does not need to complete these details:

• Authorised contact person’s Registration Authority (RA) Number
• Facsimile Number
• Email Address

Has the practice completed these details for at least one authorised contact person?

• Yes, go to Step 4
• No, before sending a letter to the practice, check the following to decide if any other details are needed:
• the rest of the online application
• Practice Incentives Practice ownership details and declaration (IP008) form and
• supporting documents

If the practice has advised they do not want to receive any of their communication via electronic notification (HPOS), go to Step 5.

If the practice has advised that they do want to receive any of their communication via electronic notification (HPOS), check that at least one authorised contact person or owner has registered an RA number:

• Check if an RA number has been entered for at least one authorised contact on the Practice Details page
• If an RA number has not been entered for an authorised contact, check the Practice Ownership Details
• Select View Application Summary page and select the View or Edit hyperlink next to Practice Ownership Details
• The practice ownership details screen will show. Check if the is an RA number entered for at least one practice owner
• If no RA numbers have been entered, check Question 9 on the Practice Incentives Practice ownership details and declaration (IP008) form for an owner’s RA number

Has the practice provided an RA number for at least one authorised contact person or practice owner?

• Yes, go to Step 5
• No, the communication preference must be changed. Under Communication with Services Australia, select No to all of the online subscriptions. Go to Step 5

Note: a practice cannot access online subscriptions if no RA number is keyed. If the practice has selected Yes to receive any of the online subscriptions and an authorised contact person or owner has not keyed their RA number, update all the online subscriptions to No.

The practice must complete the:

• BSB
• Account Number
• Account Name

From the Application Summary page for the online application, select the View or Edit from the Actions column for the Payment Details or next if on the Practice Details page.

Payment Details page will show.

Are the practice bank account details complete?

• Yes, select Next. Go to Step 6
• No, check the rest of the HPOS application for other details are needed before sending a letter to the practice. Select Next and go to Step 6

Check if the practice has answered Yes to:

• Having more than 1 location, and
• One or more general practitioners from the main practice location also practise at the additional practice locations
• Has the practice selected 'yes' they have more than one location and is there at least one General Practitioner (GP) working at both the main and additional location? Yes to both questions
• select Next
• go to Step 7
• Yes to an additional location and No, to one or more GPs working at both the main and additional locations
• The additional location is not eligible, this must be addressed in the approval letter
• select Next. A warning message will show
• select Next again. The Incentive Overview screen will show
• go to Step 8
• No to having more than one location
• select Next. A warning message will show
• select Next again. The Incentive Overview screen will show
• go to Step 8

Note: it is an eligibility requirement for additional locations that at least one GP is working at both the main and the additional location. If the practice does not have a GP working at both locations, the additional location/s does not meet the requirements to be registered as one practice. Continue assessing application for the main practice location only.

The practice must provide the:

• full practice address
• accreditation type. If accredited or registered for accreditation:
• start date
• end date
• accrediting body
• accreditation number
• accreditation certificate if accredited or registered for accreditation

Are the additional branch location details complete?

• Yes, select Next, go to Step 8
• No,
• if everything else in the application is approved, change the answer to the question 'does your practice have more than one location?’ to No. The additional location is not eligible, this must be included in the approval letter. Select Next, go to Step 8
• if the application has other reasons it needs to be sent back, check the rest of the online application for other details needed before sending a letter to the practice. Select Next, go to Step 8

Additional locations do not need to be accredited if they provide less than 3 000 MBS services per year.

On the Incentive Overview screen, the Apply column will show which individual incentives the practice is applying for:

• For each individual incentive the practice is applying for, a practice must confirm the relevant declarations
• If the practice has not agreed to the relevant declaration, the practice is not eligible for the individual incentive
• A practice does not need to apply for any individual incentives. Do not reject an application if there are no incentive applications

If the practice has not selected any individual incentives, select Next, go to Step 9. The practice does not need to apply for any incentives to be eligible for the PIP.

Quality Improvement Incentive

• Participation payment must be indicated
• Select Next

Indigenous Health Incentive

• The practice must agree to:
• get consent to register eligible patients and
• establish and use a follow-up mechanism
• The practice must also agree that at least 2 staff will undertake cultural awareness training
• N/A selected here is acceptable. It will be up to the practice to substantiate their eligibility if audited
• Select Next

eHealth Incentive

• The practice must agree to the 5 requirements
• The HPI-O number is not mandatory
• Select Next

After Hours Incentive

• An After Hours payment level must be selected
• Select Next

If practice is in RRMA 3-7, Procedural General Practitioner (GP) Payment

• The practice must select that they employ Procedural GPs
• Select Next

Are the Incentive application screens complete?

• Yes, go to Step 9
• No, if the practice has not agreed to the relevant declaration, the practice is not eligible for the individual incentive. Go to Step 9

The practice must complete the mandatory information below in both the online application and the Practice Incentives Practice ownership details and declaration (IP008) form. They must also provide evidence to confirm the practice ownership details. The IP008 outlines the acceptable evidence to confirm the ownership.

See Change of ownership for PIP and WIP - Practice Stream for information on ownership signatory and evidence requirements.

Mandatory ownership information

• Practice Ownership type - if an ownership type is not selected, but it can be clearly identified in the evidence provided, this is acceptable
• Practice ownership details - if the ownership arrangement type is individual proprietor, the Company name is optional
• Ownership address information

Check the evidence provided confirms the ownership details entered.

The practice does not need to provide:

• Trading name
• Australian Business Number (ABN)

Note: the evidence is the source of truth when determining the ownership structure type.

Does the evidence provided support the ownership type on the IP008 and the ownership details screen?

• Yes, go to Step 10
• No,
• if the evidence confirms the practice is under a different ownership type, update the ownership type on the PIP online system to reflect the ownership type based on the support documents. Go to Step 10
• if no evidence has been provided, check the rest of the application for any other details needed before sending a letter to the practice. Go to Step 10
• Unsure, it is unclear from the evidence what the ownership type is. Escalate to LPS for advice then go to Step 10

See Change of ownership for PIP and WIP - Practice stream for information on ownership signatory and evidence requirements.

Note: the evidence is the source of truth when determining who the Owners/Partners/Associates are.

The ownership evidence may list more Owners/Partners/Associates than have been listed in the online application and Practice Incentives Practice ownership details and declaration (IP008) form. Only the minimum number need to be registered for the purpose of registering for PIP and/or WIP - Practice Stream.

Do not add owners listed in the evidence who have not signed the IP008.

If a company/body corporate operates under sole directorship, there will only be one owner to sign the declaration. The sole director box must be ticked or sole director clearly stated at the declaration.

Where a change to the Owners/Partners/Associates is made at the end of processing the application make a note of the change and the reasoning in the comments on the practice profile.

Check the evidence to confirm:

• the required number of owners/representatives have been listed on the ownership details screen
• all listed Owners/Representatives on the system have completed and signed the declaration at Question 8 on IP008
• all owners completing the IP008 and added on the application are listed on the evidence

Have the required number of owners/representatives been listed on the system, signed the IP008 and do they appear on the evidence?

• Yes, go to Step 11
• No,
• if based on the evidence the practice has provided, the practice owners/representatives differ. Escalate to LPS for advice, then go to Step 11
• if no evidence has been provided, check the rest of the application for any other details needed before sending a letter to the practice. Go to Step 11

The practice must provide details for at least one general practitioner (GP).

If the practice has registered an additional location, at least one GP must be listed at both the main practice location and the additional practice branch(es). If no GPs work at both locations, the additional practice location is not eligible for PIP.

If no GPs are registered, search PaNDA for Practice Incentives individual general practitioner or nurse practitioner (IP003) forms that may have been submitted separately. Check completed work items as well as open items for forms that have been rejected due to the practice not being registered. If the practice has submitted at least one IP003, this is acceptable.

Has at least one GP been registered at the main practice location and any additional practice branches?

• Yes, select Next. The Associated Documents screen will show. Go to Step 13
• No,
• if the practice has submitted at least one IP003, go to Step 12
• if no GP details have been provided, check the rest of the application for other missing details before returning to the practice. See Table 4

If the practice has submitted Practice Incentives individual general practitioner or nurse practitioner (IP003) forms instead of adding the GPs as part of the application process, the GPs must be added to the profile by the assessing Service Officer.

If an IP003 has been submitted for a Procedural GP, assess the IP003 form.

For steps on adding GPs or updating the Procedural GP, see Table, Step 1-3 and then Table 7, Step 9 in Practice application for PIP and WIP - Practice Stream.

Go to Step 13.

Based on the assessment of the application and supporting documents, can the application be approved?

• Yes, see Table 7 in Practice application for PIP and WIP Practice Stream
• No, return the form to the practice. See Table 4

Open the online application. Go to the ‘Tasks’ tab:

• Key the Application ID (Question 1 on the form) and select Search
• From the search results, select the Application ID hyperlink
• The Eligibility check screen will show

Check all mandatory questions on the online application are completed (those shown with an ‘*’) and the following details on the online application match the Practice Incentives Practice ownership details and declaration IP008 form:

• Practice Name
• If the practice name on the system does not match the IP008 form, check if the practice name on the IP008 form matches the company or trading name on the Practice Ownership details page of the online application. If they match, that is acceptable
• Practice Type
• If 'yes' is selected to if the practice is registered for PIP, the following fields will appear:
• PIP Practice ID
• Does practice consent to use PIP data for WIP - Practice Stream?

If 'yes' has been selected to PIP consenting, the following fields will be automatically populated with the information from PIP Online. If 'no' was selected, make sure the details for following mandatory questions match the practice details on the IP008 form and the accreditation or registered for accreditation certificate:

• Main Practice Location
• Does the practice have public liability insurance?
• Do all practice health professionals have current professional indemnity insurance?
• Is the practice currently accredited, or registered for accreditation?
• Accrediting body
• Accreditation number
• Start date
• End date

If the practice name does not match the name on the accreditation certificate, check if the IP008 form or ownership details screen matches the company or trading name. If they match, this is acceptable.

The practice address on the certificate must match the address entered for the application (an address variance may be acceptable - refer to LPS.)

Note: if the other accreditation details on the certificate do not match, refer to LPS to confirm if the certificate is acceptable. If the details have been entered incorrectly and the certificate is acceptable, the accreditation information will need to be corrected after approval.

Make sure at least one of the health professional types listed has been selected. If the practice has an employed enrolled nurse, they must be supervised by a nurse practitioner or registered nurse.

A practice cannot submit an online application without completing all mandatory fields and meeting the program eligibility requirements.

The eligibility confirmation message shows ‘Based on the information provided, your practice is eligible for the WIP - Practice Stream.’

Are all the above fields completed and do all the details match where required?

• Yes, select Next. The Practice Details screen will show. Go to Step 2
• No, check the rest of the application to see if any other details are needed before sending a letter to the practice. Go to Step 2

If the practice has selected 'yes' to PIP consenting, the following fields will be automatically populated with the information from PIP Online. Select Next and go to Step 3.

The practice must complete:

• At least one authorised contact person details
• Title
• First Name
• Last Name
• Phone number
• Postal address

The preference is for all 3 communication types to be completed.

The practice does not need to provide these details:

• Authorised contact person’s Registration Authority (RA) Number
• Facsimile Number
• Email Address

Has the practice nominated any of their communication be sent via electronic notification (HPOS email)?

• Yes, go to Step 3
• No, select Next. The Practice Details screen will show. Go to Step 4

For a practice to receive electronic nomination, at least one owner or authorised contact person must have an RA number registered to the practice profile.

Check that at least one authorised contact or owner has registered an RA number. To check this:

• on the online application, go to the View Application Summary page and select the view of Edit link on the:
• Practice Details section. This will show if an RA number has been registered for an authorised contact
• Practice Ownership Details. This will show if an RA number has been registered for an owner

Has at least one owner or authorised contact person got an RA number registered to the practice profile?

• Yes, go to Step 4
• No, under Receiving correspondence from the WIP - Practice Stream, select No to all of the online subscriptions. Go to Step 4

Note: a practice cannot access online subscriptions if no RA number is keyed. If the practice has selected 'Yes' to receive any of the online subscriptions and an authorised contact person or owner has not keyed their RA number, update all the online subscriptions to 'No'.

If the practice has selected 'Yes' to PIP consenting, the following fields will be automatically populated with the information from PIP Online. Select Next and go to Step 5.

On the Payment Details page the practice must complete the:

• Account Name
• BSB
• Account Number
• Re-enter BSB
• Re-enter Account number

Are the practice bank account details complete and the re-entered details match the entered details?

• Yes, select Next. Go to Step 5
• No, check the rest of the HPOS application for any other details needed before sending a letter to the practice. Go to Step 5

If the practice has selected 'yes' to PIP consenting, the following fields will be automatically populated with the information from PIP Online. Select Next and go to Step 6.

Check if the practice has answered Yes to:

• Having more than one location?
• One or more general practitioners from the main practice location also practice at the additional practice locations? This question will only appear if they have advised they have more than one location
• If Yes, check the additional location details have been completed, select Next
• If No, the practice location does not meet the requirements for being considered as one practice. The application is to be processed for the main location only

Has the practice selected 'yes' to having more than one location and is there at least one General Practitioner (GP) working at both the main and additional locations?:

• Yes to both questions
• go to Step 6
• No to having more than one location, the second question is not relevant
• select Next. A warning message will show
• select Next again. The Incentive Overview screen will show
• go to Step 7
• No to one or more GPs working at both the main and additional locations
• the additional location is not eligible, this must be addressed in the approval letter
• select Next. A warning message will show
• select Next again. The Incentive Overview screen will show
• go to Step 7

If the practice answered 'No' to the second question about having a GP at the main location and additional location, the additional locations will not meet the requirements for being considered as one practice. Process this application for the main practice location.

If the practice has selected 'yes' to PIP consenting, the following fields will be automatically populated with the information from PIP Online. Select Next and go to Step 7.

The practice must provide the:

• full practice address
• accreditation type. If accredited or registered for accreditation:
• start date
• end date
• accrediting body
• accreditation number
• accreditation certificate if accredited or registered for accreditation

Additional locations do not need to be accredited if they provide less than 3 000 MBS services per year.

Are the additional branch location details complete?

• Yes, select Next. Go to Step 7
• No, and:
• if everything else in the application is approved, change the answer to the question ‘Does your practice have more than one location? to ‘No.’ The additional location is not eligible, this must be addressed in the approval letter. Select Next. Go to Step 7
• the application has other reason it needs to be sent back, check the rest of the online application for other details needed before sending a letter to the practice. Select Next. Go to Step 7

Under Incentive Payments - Current Health Professionals Weekly Contracted Hours, check that the health professional details are provided that are indicated on the Eligibility Check screen.

For each health professional employed or engaged at the practice, the practice must provide the:

• Health Professional Type
• Weekly Contract Hours (HHH:MM)

The practice does not need to provide these details:

• Last name
• First Name
• Identifier

Check that the practice agrees to the following declarations:

• WIP - Practice Stream eligibility requirements
• Collect and supply evidence

Are the incentive details complete?

• Yes, select Next and go to Step 8
• No, check the rest of the online application for other details needed before sending a letter to the practice. Go to Step 8

If the practice has selected 'yes' to PIP consenting, the following fields will be automatically populated with the information from PIP Online. The details on the system must match the details on the Practice Incentives Practice ownership details and declaration IP008 form. Go to Step 9.

The practice must complete on the online application the:

• Practice Ownership type. If an ownership type is not selected, but it can be clearly identified in the evidence provided, this is acceptable
• Practice ownership details. If the ownership arrangement type is individual proprietor, the Company name these fields do not need to be completed and are optional
• Ownership address information

They must also provide evidence to support the practice ownership details.

Check the evidence provided confirms the ownership details. See Change of ownership for PIP and WIP - Practice Stream for information on ownership signatory and evidence requirements.

Where a change to the practice ownership type is made at the end of processing the application, make a note of the change and the reasoning in the comments on the practice profile.

The practice does not need to provide these details:

• Trading name
• Australian Business Number (ABN)

Note: the evidence is the source of truth when determining the ownership structure type.

Does the evidence provided support the ownership type on the IP008 form and the Practice ownership details screen?

• Yes, go to Step 10
• No, and:
• the evidence confirms the practice is under a different ownership type. Update the ownership type on the WIP - Practice Stream online system to reflect the ownership type based on the support documents. Go to Step 10
• no evidence has been provided, check the rest of the application for any other details needed before sending a letter to the practice. Go to Step 10
• Unsure, it is unclear from the evidence what the ownership type is. Escalate to LPS for advice

When applying for WIP - PS where a practice is also applying or is registered for PIP, they are asked if they want to become a PIP consenting practice. This means they are consenting certain PIP information will be used for the WIP - Practice Stream, including the practice ownership details.

Are the ownership details on the WIP - PS online application and Practice Incentives Practice ownership details and declaration IP008 form the same as what is on their PIP practice Profile?

• Yes, go to Step 10
• No, check the rest of the application to see if any other details are needed before sending a letter to the practice. Go to Step 10

The practice must provide a list of Owners/Partners/Associates that are to be registered to their practice profile. They must also:

• complete and sign the declaration on the Practice Incentives Practice ownership details and declaration IP008 form, and
• appear on the ownership evidence as a practice owner or authorised representative of the ownership organisation

Note: if the Practice is PIP consenting - evidence is not required. Check the PIP online system and confirm that the owners being registered for WIP-PS are already registered as owners/Partners/Associates in PIP.

The ownership structure type will determine the minimum number Owners/Partners/Associates that need to be registered and the evidence required to support the Owners/Partners/Associates.

A company or body corporate may operate under sole directorship, where the director and company secretary are the same person. There will only be one owner to sign the declaration. The Sole Director box must be ticked or sole director must be clearly stated at the declaration. RA number is not mandatory.

Note: the evidence is the source of truth when determining the Owners/Partners/Associates.

There may be more Owners/Partners/Associates on the evidence provided than what the online application and IP008 form has listed. Only the minimum number need to be registered for the purpose of registering for PIP and/or WIP - Practice Stream. Owners listed in the evidence but not completing the IP008 form will not be added to the profile as owners.

Where a change to the Owners/Partners/Associates is made at the end of processing the application make a note of the change and the reasoning in the comments on the practice profile.

Based on the evidence, is the declaration at Question 8 on the IP008 form completed by the minimum required number of Owners/Partners/Associates and match the names in the online application (or PIP online system for PIP consenting practices)?

• Yes, go to Step 11
• No, and:
• based on the evidence the practice has provided, the practice owners/representatives differ. Escalate to LPS for advice then go to Step 11
• no evidence has been provided, check the rest of the application for any other details needed before sending a letter to the practice. Go to Step 11

See Change of ownership for PIP and WIP - Practice Stream for information on ownership signatory and evidence requirements.

If the practice has selected yes to PIP consenting, the GP details from the PIP profile will be automatically populated in the WIP - Practice Stream.

The practice must provide details for at least one General Practitioner (GP).

If the practice has registered an additional location, at least one GP must be listed at both the main practice location and the additional practice branch(es). If No, the additional practice location is not eligible for PIP.

If no GPs are registered, search PaNDA for Practice Incentives Individual general practitioner, nurse practitioner or health professional details (IP003) forms that may have been submitted separately. Check completed work items as well as open items for forms that have been rejected due to the practice not being registered. If the practice has submitted at least one IP003 form, this is acceptable.

Has at least one GP been registered at the main practice location and any additional practice branches?

• Yes, go to Step 12
• No:
• but there is a GP registered at the main practice location. Proceed with the application but remove any branch location where a GP is not registered at the main location and that branch. Go to the Additional Locations page and select ‘no’ to does your practice have more than one location? Go to Step 12
• check the rest of the application to see if any other details are needed before sending a letter to the practice. Go to Step 12

Based on the assessment of the application and supporting documents, can the application be approved?

• Yes, the WIP - Practice Stream application can be approved. See Table 10 in Practice application for PIP and WIP - Practice Stream
• No, return the application. See Table 4

If the HPOS application needs more details:

• Send a letter to the practice. Use the We need more information to process your application (Z2592) letter
• If the Communication with Services Australia has been amended, advise at least one authorised contact person or owner at the practice must have a PRODA RA Number registered to access communications online
• Upload the letter to the HPOS application. If there is no HPOS application, upload the letter to PaNDA

Update the application status:

• For PIP, go to Step 2
• For WIP, go to Step 3

Update the PIP application HPOS application status to Awaiting Information for Verification:

• Select Application Summary
• Select Verify or Approve
• The Application Verification and Approval screen will show

Under Approval Check List:

• Select Yes/No to the below questions in the Requirement Met column:
• Has the Accreditation evidence been provided?
• Has the Ownership Declaration been received?

Under Application Verification:

• Select Information required from the Verification Decision drop down
• Add a comment detailing the reasons for the letter in the Verification Comment field
• Select Confirm

Go to Step 4.

Update the PIP application HPOS application status to Awaiting Information for Verification:

• Select Application Summary
• Select Verify or Approve
• The Application Verification and Approval screen will show

Under Record Application Status:

• Select Awaiting Information for Verification from the Application Decision drop down:
• Add a comment detailing the reasons for the letter in the Decision Comments field
• Select Record Decision

Go to Step 4.

Finalise the work item in PaNDA by:

• Adding a processing note explaining the action taken
• Mark as Complete, Request rejected