Provisional Payments for the Practice Incentives Program (PIP) 012-21112550

Log on to PIP Online.

Select the Provisional Payments tab.

Select Provisional Payments History from the main menu.

The Provisional Payments History screen displays.

• Key in the Practice ID
• Select a specific payment type from the Payment Type drop down

The list of Provisional Payments displays.

Note the payment status of the relevant payment advice(s) before telling the practice what to do.

Note: external users (Practices) can only see Payment Advices when they have the status of Paid in the Payment Status column. Internal users can see all the payment statuses listed below.

If the relevant payment status shows:

• Unpaid or In-progress
• Advise the practice of the payment status and the relevant upcoming payment dates
• Advise the practice to contact their Primary Health Network (PHN) if they have further questions
• Process ends here
• Practice Closed or Practice Withdrawn
• Advise the practice of the payment status, and that payments will not be made for withdrawn or closed practices
• Advise the practice to contact their PHN if they have further questions
• Process ends here
• Rejected
• Advise the practice to contact their PHN as Services Australia relies on the data sent by the PHN to determine a payment
• Process ends here
• Paid
• Advise the practice of the payment status, and
• Go to Step 4

• Under Payment Advice, select View for the relevant payment date
• The Payment Advice will download to the Service Officers ‘Downloads’ folder

Note: the downloaded Payment Advice includes the Practice ID in the document title. Ensure the document has the correct Practice ID in the title when sending to the practice.

Select Practice Staff System Access from the practice’s PIP profile.

Does the authorised contact have an RA number registered in PIP?

• Yes, go to Step 5
• No, advise the authorised contact that the Payment Advice will be sent via Health Professional Online Services (HPOS) to a staff member with registered system access

Note: the Payment Advice can only be sent via the HPOS mail centre. At least one owner or authorised contact must have an RA number registered in PIP.

Open the HPOS Mail Centre:

• Select PIP from the menu options
• Select compose new mail
• Select the ‘practice’ radio button
• Enter the RA number for the authorised contact from the Practice Staff System Access section of the PIP Online system
• The authorised contact’s name will populate
• Enter subject: ‘PIP <Payment/Incentive Name> Payment Advice’
• Select choose file and upload the Payment Advice from the Downloads folder
• Ensure the Practice ID in the document title is correct
• Send the mail to the authorised contact

In accordance with Services Australia’s privacy policy, Service Officers must delete any copies of the downloaded Payment Advice from their computer.

To delete, open the Downloads folder and delete the item.

• The Department of Health and Aged Care (DoHAC) will provide weekly emails, containing a GPRC Payment file (CSV file)
• The PIP Team must confirm receipt of a payment file within 24 hours

• Upload the GPRC payment file from DoHAC within 5 working days of receipt
• Provide confirmation of the file upload within 48 hours of loading the payment file. Do this through the funds verification and calculation report
• Where the payment file contains errors, provide confirmation to DoHAC of errors within 48 hours of loading the payment file

• Payments need to be released within 48 hours of receiving funds verification from DoHAC
• The PIP program Team will make a payment advice available online to practices that are paid
• The PIP program Team will only make a payment to practices included in the payment file provided by DoHAC

• The PIP Payments Team handles bank rejections using existing bank rejection processes. See Failed Payments (GDES) for Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) - Practice Stream
• Further GPRC payment files cannot be uploaded if there are existing uploads that have not been approved for payment release