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Crisis Payment 003-07000000

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This document outlines information about Crisis Payment (CrP).

Government intent

CrP is a one-off, non-taxable payment that is designed to help new and existing customers who have experienced an extreme circumstance and are in severe financial hardship.

Note: if a person is not eligible for CrP, consider other forms of help that may be appropriate, such as urgent payment or advance payment.

CrP is designed to help customers with the:

  • costs of establishing a new home when the customer has:
    • been forced to leave their previous home due to family and domestic violence
    • been forced to leave their previous home due to an event such as a fire, flood or community violence
    • to re-establish themselves in the community after having been in prison or psychiatric confinement
    • entered as a Humanitarian Entrant for the first time
  • cost of securing the person's home through changing locks or other related expenses following an incident of family and domestic violence

Each administrative category of CrP has its own specific eligibility criteria.

The Resources page contains intranet links to the Crisis Payment fact sheet and Information in your language brochure.

Contents

Eligibility for Crisis Payment (CrP)

Processing Crisis Payment (CrP) claims

Confirming prison admission and release dates

Social Work Services

Identifying and offering services to customers in crisis or needing special help

Managing compliance with compulsory requirements