Processing Crisis Payment (CrP) claims 003-07030000
Expand allThis document outlines the assessment of Crisis Payment (CrP). Processing and evidence requirements for each Crisis Payment category is different. Refer to individual processing Operational Blueprints for instructions.
Assessing CrP claims
For information and eligibility for each category of Crisis payment, see Eligibility for Crisis Payment (CrP).
Assess CrP claims in Process Direct.
Processing instructions:
- New claim for Crisis Payment - National Health Emergency
- New claim for Crisis Payment under extreme circumstances family and domestic violence
- New claim for Crisis Payment extreme circumstances (other)
- New claim for Crisis Payment after customer released from prison or psychiatric confinement
- New claim for Crisis Payment prior to the release of a customer in prison or psychiatric confinement
- New claim for Crisis Payment for humanitarian entrants newly arrived in Australia
Note: after assessment the reason for the decision is to be recorded in a details DOC on the customer's record. Ensure that advice is issued to the customer confirming whether the payment was granted or rejected.
Because CrP claims are usually of an urgent nature, the best payment method is to pay CrP via the New Payments Platform (NPP). If NPP is unavailable, Real Time Gross Settlement (RTGS) should be used as the next preferred payment option.
Contents
New claim for Crisis Payment under extreme circumstances family and domestic violence
New claim for Crisis Payment extreme circumstances (other)
New claim for Crisis Payment after customer released from prison or psychiatric confinement
New claim for Crisis Payment prior to the release of a customer in prison or psychiatric confinement
New claim for Crisis Payment for humanitarian entrants newly arrived in Australia
New claim for Crisis Payment - National Health Emergency
Confirming prison admission and release dates
Customers who were imprisoned with no incarceration details on their Centrelink record
Related links
Identifying and offering services to customers in crisis or needing special help
Eligibility for Crisis Payment (CrP)
Social Worker assessment for Crisis Payment (CrP) Extreme Circumstances family and domestic violence