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Recording non-casework activities in the Social Work Information System (SWIS) 003-12130030

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For Services Australia social workers only.

This document outlines explanations of the different categories and fields used by Services Australia social workers to record non-casework activities in the Social Work Information System (SWIS).

Definition of non-casework activity

A non-casework activity (also known as an office activity) is an action undertaken by one or more social workers that does not involve direct one on one (face to face, phone or other) contact with a customer. This can include:

  • Being involved in meetings and working groups both within Services Australia and/or with community agencies and other government departments/agencies. This can cover a range of topics such as service gaps, policy feedback and upcoming initiatives
  • Staff selections and recruitment exercises
  • Group work (although group sessions are conducted with customers, unless the contact becomes one on one it should not be recorded as a referral/contact)
  • Preparation of submissions relating to policy development
  • Attending Centrelink Service Centre/Area meetings and assisting with the development of service delivery initiatives
  • Training of social work and non-social work staff
  • Providing and receiving supervision
  • Completing quality checking activities
  • Participating in professional development

Recording referrals in the Social Work Information System (SWIS)

Recording contacts in the Social Work Information System (SWIS)