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Recording non-casework activities in the Social Work Information System (SWIS) 003-12130030

For Services Australia social workers only.

This page contains information about Social Work Information System (SWIS) activities.

Non-casework fields for SWIS

This table outlines the non-casework fields in the SWIS.

Item	Description
1	Office activity + Read more ... To view or add office activities (commonly referred to as non-casework activities): Launch workflow Expand 'Social Work Information System (SWIS)' in the left hand Menu Bar Select 'Office Activity (SWIS)' This will open the Office Activity main screen.
2	Activity type + Read more ... This field displays the type of activity undertaken. The available categories and their definitions are: Community Outreach/Networking Participation in local interagency meetings and forums Visits to a community or local/state/territory government agency to promote Services Australia services/initiatives Developing/maintaining relationships with a network of agencies in the community Community Partnerships Work in developing/maintaining partnerships with community, non-government or government agencies at local, area or national level Income Security Policy Development and Feedback Social workers providing feedback about various aspects of the impact income security policy has on Services Australia customers 'up the line' through agency channels Participation in developing income security policy Management Activities Participation in a range of management activities at Centrelink Service Centre, Smart Centre Call, Area or National level, including quality checking activities related to the Social Work Quality Assurance Framework and Quality Call Listening Training/Professional Development Providing and/or receiving training, professional development to social work and non-social work staff, providing supervision and receiving supervision
3	Activity description + Read more ... This field displays the breakdown descriptions available for each of the Activity Types. The available categories are: Community Outreach/Networking Includes sub-categories: Emergency/Disaster Response Interagency Meeting Outreach Service Participation in Special Events Relationship Building Steering Committees Community Partnerships Includes sub-categories: Development of New Community Partnerships Group Work Information/Feedback on Programs and Services Ongoing management of community partnerships Income Security Policy Development and Feedback Includes sub-categories: Research Projects/Meetings Submissions Working Groups Management Activities Includes sub-categories: Business Planning/Performance Analysis Developing/Monitoring Service Delivery Select this option if recording quality checking activities. See Recording Quality checks in SWIS Local Assessment Panel/Customer Aggression Discussion Service Centre/Smart Centre meetings Staff Selections Zone Meetings Training/Professional Development Includes sub-categories: Induction/Orientation Providing Training/Professional Development Providing Supervision Receiving Supervision
4	Additional notes + Read more ... This field is optional and holds any additional notes that the social worker may want to record about an action and/or activity undertaken. These notes can be accessed by the Business Manager of social work services and can be very useful to demonstrate the types of work being undertaken.