Updating telephone details and/or paying Telephone Allowance (TAL) 108-08100010

Telephone and internet details (where applicable), including a customer's status as subscriber, are usually recorded when processing a new claim.

Telephone Allowance (TAL) is automatically payable to eligible customers from the next TAL payment date after the date of notification of subscriber status if:

• a customer is a telephone and/or home internet subscriber, and
• their details are recorded correctly

Depending on the rate of TAL received, TAL customers are required to tell Services Australia if they have a phone connected in their name, or if their phone number and/or home internet subscriber details change. Service Officers are to check subscriber details when updating contact details.

Telephone and/or home internet details may be keyed with a future date. If a customer is no longer a subscriber, TAL is not payable from the date of change in subscriber status.

The higher rate of TAL is payable to eligible Farm Household Allowance (FHA) customers and Disability Support Pension (DSP) customers, (under 21 with no dependent children), who are current home internet subscribers.

Note: members of a couple may be eligible for different rates of TAL.

See Telephone Allowance (TAL) for eligibility.

Norfolk Island has its own Island/Country Code which is +6723. All Norfolk Island telephone numbers are a 5 digit number:

• All landlines start with 2#### for example 21234
• All mobile telephones start with 5#### for example 51234

Where international calling is enabled the full number to be dialled will be 0011–6723-(plus the 5 digit landline or mobile) for example 0011–6723-21234.

Encourage customers to update a change of contact details using their online account or Express Plus App if capable of self-management. See:

• Accessing and using Centrelink self service
• Update address, accommodation or contact details online

Unless:

• Self service channels are currently unavailable (confirmed by NNU, Newsflash and Bulletins), or
• The service officer determines the customer is not capable of self-management in this instance