Single Touch Payroll (STP) troubleshooting 108-24103134

Single Touch Payroll (STP) entry hub

Single Touch Payroll Program

Digital Support Directory

National Business Gateway - for enquiries received from STP employers

SDF Video Gallery - Power Apps > Employment Services – for demonstrations of reporting with STP data

Online guides and videos show how customers use self service. Customers can view these on the Services Australia website or YouTube Channel (https://www.youtube.com/@ServicesAustraliaGovAU).

Top Tips for Reporting Your Employment Income - YouTube

Staff can view them at Centrelink digital support products.

Staff Training Simulations:

• Centrelink online account simulations products - Top 8 > Report employment income (Single Touch Payroll)
• Express Plus Centrelink mobile app simulations > Report employment income (Single Touch Payroll)

Centrelink online account help - Report Employment Income

Single Touch Payroll data

Single Touch Payroll for employers

Customer Reporting Program - for enquires on employer processes, data and support.

Transfer customers calling about STP Interventions to the STP Interventions line in Services Australia Workspace, or customers can call 1800 061 838.

Staff must use the Technical Support Model in the first instance for support. If the issue is unable to be resolved, see mySupport below for the web forms to escalate enquiries.

Service Officers can use mySupport to:

• report STP issues in Centrelink online account and Express Plus Centrelink mobile app, by submitting the Report employment income or Single Touch Payroll issues - Centrelink Online and app web form
• report data discrepancies, data mapping and STP Intervention triggers by submitting the Single Touch Payroll (STP) pre-filled employment data request web form

In both cases above, Service Officers should:

• go to mySupport
• search using keywords, error message or application name and select relevant web form
• complete and Submit web form