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Identifying a package of services for rural customers 106-03030010

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This page contains information and steps for Service Officers to follow when a rural customer enquires about assistance available via Services Australia.

Identifying payments and assistance for rural customers

This table describes information to assist in identifying payments and services for rural customers.

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Step

Action

1

Rural customer contacts about assistance available via Services Australia

Phone contact: Typically done by Smart Centre staff. Staff may complete this step if they are trained.Advise the customer the phone number for the Farmer Assistance hotline (132 316) and transfer the call.

2

Customer a farmer or the partner of a farmer experiencing financial hardship

Farm Household Allowance (FHA) is a taxable income support payment designed for farm families experiencing financial hardship.

Is the customer a farmer or the partner of a farmer experiencing financial hardship?

3

Check entitlement to other payments and services

Also refer to a Financial Information Service Officer (FIS) as they may be able to provide the farmer with details of local assistance in their area.

For more information, see:

See Resources page for:

  • information and contact details for the Commonwealth Farm Business Concession Loan enquiries
  • links to other assistance and resources available through non Services Australia providers