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Foreign Pension System (FPS) status and reviews 106-08010040



For Centrelink International Services (CIS) staff.

This document outlines how Foreign Pension System (FPS) processes track and review the progress of foreign pension claims.

Foreign Pension System (FPS) Manual Follow-ups (MFU)

This table describes the FPS MFU and the action required for each. Work item types are assigned to FP MFUs in Workload Management (WLM). For more information, see Workload Management.

Item

Description

1

I032FP MFU - Possible Invalid claim for NZ + Read more ...

Message Help Text:

Automatic screening for the possibility of a foreign pension claim has commenced on this customer. Screening was not able to be completed however, as the customer does not have either a Severely Disabled Code or NZ Severe Dis Date coded. These are required for NZ Invalidity claim assessment.

Action required: Investigate the circumstances and update the disability details on the Pensions Disability Information (PDI) screen. See Disability Support Pension (DSP) severely disabled assessments for International Agreements.

2

I034FP - Foreign claim returned to CIS + Read more ...

Message Help Text:

Claim has been returned to CIS.

Action required: Check if sent overseas.

3

I035FP - Foreign embargo details required + Read more ...

Message Help Text:

Claim has been granted. Embargo details yet to be finalised.

Action required: International Services (CIS) to follow up embargo of arrears with customer and/or foreign pension authority. See Comparable Foreign Payment (CFP) lump sum arrears debts.

4

I040FP - Foreign Pension Grant - CIS to look at Arrears Debt + Read more ...

Message Help Text:

All grants of foreign pension are to be examined by CIS for possible debts during the period covered by any arrears payment.

Action required: Check for arrears debt. See Comparable foreign payment lump sum arrears debts.

5

I043FP - Foreign liaison with ## Incomplete + Read more ...

Message Help Text:

A foreign Liaison has been started but not finalised. Please investigate and finalise the liaison on the FGL screen. Foreign liaisons are processed by CIS.

Action required: Check the FGL screen and finalise liaison. See Agreement liaisons, NZ CICs and exchange of information.

6

I044FP - Foreign claim returned to CSC + Read more ...

Message Help Text:

Claim has been returned to a Service Centre.

Action required: Check if claim has been received in CIS.

  • if received, update status accordingly
  • if not received, follow up claim with Service Centre and finalise the claim for sending overseas. See Processing a foreign pension claim.