Foreign Pension System (FPS) status and reviews 106-08010040

Status

Reason

Purpose

Letter Issued

Review action

DEF

(Deferred)

FGA

(Deferred - granted future date)

Obsolete code - deferral no longer applicable

Note: this code is used for approved manual workaround where system problem screens too early. When review matures, set status to 'ISS' for relevant Country/Payment Type on the Foreign Claim Details (FGD) screen

n/a

n/a

DEF

FDB

(Deferred - Future bonus claim)

Obsolete code - deferral no longer applicable

n/a

n/a

FIN

(Finalised)

GRA

(Granted)

Used to record advice of grant of a CFP

Note: generally coded automatically when a new ongoing CFP is recorded on FPD

No

No review*

*MFU (I040FP) created for CIS to follow up any debt action due to the arrears of foreign pension

FIN

REJ

(Rejected)

Used to record advice of rejection of a CFP

No

No

FIN

EXE

(Exempt)

Used to exempt customer from requirement to claim a CFP

Yes

No

FIN

NOM

(Not entitled-Manual)

Used to indicate a manual decision has been made that a CFP claim should not proceed

Yes

No

FIN

NOA

(Not entitled – Auto)

Used when CFP screening has occurred and indicate a customer will not qualify for reasons other than contributions - auto

Notes:

• No CFP claim is sent
• Cannot be coded manually
• A voluntary claim may still be issued (see ISS-VOL)

No

No

FIN

NOC

(Not entitled–Inadequate/ insufficient contributions)

Used when CFP screening has occurred and indicate a customer has insufficient contributions to qualify - auto

Notes:

• No CFP claim is sent
• Cannot be coded manually
• A voluntary claim may still be issued (see ISS-VOL)

No

No

FIN

NLA

(Cannot lodge)

Used when CFP screening has occurred and a CFP claim cannot be lodged from the country in which the customer lives – auto

Notes:

• No CFP claim is sent
• Cannot be coded manually

No

No

FIN

TFR

(Transfer to other pension)

Used to indicate a customer has transferred from one CFP to another (e.g. INV to AGE)

No

No

Status

Reason

Purpose

Letter Issued

Review action

GEP

(Granted embargo pending)

Used to indicate a CFP has been granted and embargo processing is not yet complete

Notes:

• Generally coded automatically when a new ongoing CFP is recorded on FPD
• Only applies to New Zealand

Yes

Review set to create MFU (I035FP) after set period (varies by country and is controlled by a Reference Data Facility table: FRC.REV.PERIOD.TBL.)

Review action: CIS to follow up embargo of arrears with customer and/or foreign pension authority. See New Zealand embargoes.

ISS

(Issued)

Used to issue a customer a compulsory CFP claim

Yes

Series of automated reviews set to:

• Send reminder letter after 42 days
• Suspend payment (SUS-CFP) 22 days after reminder letter if the customer resides inside Australia or 44 days if they reside outside Australia
• Cancel payment (CAN-CFP) 91 days after suspension. The cancellation date of effect will be set back to the suspension date

ISS

VOL

(Voluntary)

Used to issue a customer a voluntary CFP claim

Yes

No

OVS

(Overseas)

Blank reason (CIS sent)

Blank reason indicates that International Services has sent the CFP claim to the foreign pension authority for processing

Yes

Review set to mature after set period (varies by country and is controlled by a Reference Data Facility table: FRC.REV.PERIOD.TBL).

Review will either:

• Send reminder after set period
• Send second reminder 22 days after first reminder letter if the customer resides inside Australia or 44 days if they reside outside Australia
• Suspend payment (SUS-FRC) 22 days after second reminder letter if the customer resides inside Australia or 44 days if they reside outside Australia
• Cancel payment (CAN-FRC) 91 days after suspension

OVS

DIR

(Direct)

DIR reason indicates the customer has sent the CFP claim to the foreign pension authority for processing

Yes

Review set to mature after set period (varies by country and is controlled by a Reference Data Facility table: FRC.REV.PERIOD.TBL).

Review will either:

• Send reminder after set period
• Send second reminder 22 days after first reminder letter if the customer resides inside Australia or 44 days if they reside outside Australia
• Suspend payment (SUS-FRC) 22 days after second reminder letter if the customer resides inside Australia or 44 days if they reside outside Australia
• Cancel payment (CAN-FRC) 91 days after suspension

REI

(Reissued)

Used to reissue a compulsory CFP claim to a customer

Notes:

• Aligns with ISS, with matching letters/reviews
• May be coded more than once

Yes

Series of automated reviews set to:

• Send reminder letter after 42 days
• Suspend payment (SUS-CFP) 22 days after reminder letter if the customer resides inside Australia or 44 days if they reside outside Australia
• Cancel payment (CAN-CFP) 91 days after suspension

REI

VOL

(Voluntary)

Used to reissue a voluntary CFP claim to a customer

Notes:

• Aligns with ISS (VOL), with matching letters/reviews
• May be coded more than once

Yes

No

RET

(Returned)

CSC

(Service Centre)

Record receipt of a foreign pension claim in Service Centre

No

Review set to create MFU (I044FP) after seven days for manual action

Review action: CIS to follow up non-receipt of foreign pension claim with Service Centre

RET

CIS

(International Services)

Record receipt of a foreign pension claim in CIS

No

Review set to create MFU (I034FP) after 21 days (91 for INV) for manual action

Review action: CIS to follow up processing of foreign pension claim to send overseas