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Foreign Pension System (FPS) status and reviews 106-08010040



Foreign Pension Systems (FPS) status (A to F)

Explanation of Foreign Pension System (FPS) status and action

Table 1: this table describes the FPS screen codes for Comparable Foreign Payment (CFP) statuses, A to F, their meanings, use and action to be taken.

Status

Reason

Purpose

Letter Issued

Review action

DEF

(Deferred)

FGA

(Deferred - granted future date)

Obsolete code - deferral no longer applicable

Note: this code is used for approved manual workaround where system problem screens too early. When review matures, set status to 'ISS' for relevant Country/Payment Type on the Foreign Claim Details (FGD) screen

n/a

Review set to create MFU after 6 months for manual action

Review action: International to check requirement to claim. See Assisting customers to claim a foreign pension

DEF

FDB

(Deferred - Future bonus claim)

Obsolete code - deferral no longer applicable

n/a

n/a

FIN

(Finalised)

GRA

(Granted)

Used to record advice of grant of a CFP

Note: generally coded automatically when a new ongoing CFP is recorded on FPD

No

No review*

*MFU (I040FP/I036FP) created for CIS to follow up any debt action due to the arrears of foreign pension

FIN

REJ

(Rejected)

Used to record advice of rejection of a CFP

No

No

FIN

EXE

(Exempt)

Used to exempt customer from requirement to claim a CFP

Yes

No

FIN

NOM

(Not entitled-Manual)

Used to indicate a manual decision has been made that a CFP claim should not proceed

Yes

No

FIN

NOA

(Not entitled – Auto)

Used when CFP screening has occurred and indicate a customer will not qualify for reasons other than contributions - auto

Notes:

  • No CFP claim is sent
  • Cannot be coded manually
  • A voluntary claim may still be issued (see ISS-VOL)

No

No

FIN

NOC

(Not entitled–Inadequate/ insufficient contributions)

Used when CFP screening has occurred and indicate a customer has insufficient contributions to qualify - auto

Notes:

  • No CFP claim is sent
  • Cannot be coded manually
  • A voluntary claim may still be issued (see ISS-VOL)

No

No

FIN

NLA

(Cannot lodge)

Used when CFP screening has occurred and a CFP claim cannot be lodged from the country in which the customer lives – auto

Notes:

  • No CFP claim is sent
  • Cannot be coded manually

No

No

FIN

TFR

(Transfer to other pension)

Used to indicate a customer has transferred from one CFP to another (e.g. INV to AGE)

No

No

Foreign Pension Systems (FPS) status (G to Z)

Explanation of Foreign Pension System (FPS) status and action

Table 2: this table describes the screen codes Comparable Foreign Payment (CFP) statuses, G to Z, their meanings, use and action to be taken.

Status

Reason

Purpose

Letter Issued

Review action

GEP

(Granted embargo pending)

Used to indicate a CFP has been granted and embargo processing is not yet complete

Notes:

  • Generally coded automatically when a new ongoing CFP is recorded on FPD
  • Only applies to New Zealand

Yes

Review set to create MFU (I035FP) after set period (varies by country)

Review action: CIS to follow up embargo of arrears with customer and/or foreign pension authority. See Comparable foreign payment lump sum arrears debts.

ISS

(Issued)

Used to issue a customer a compulsory CFP claim

Yes

Series of automated reviews set to:

  • Send reminder letter after 42 days
  • Suspend payment (SUS-CFP) after 22 days if the customer resides inside Australia or 44 days if they reside outside Australia

Cancel payment (CAN-CFP) after 91 days

ISS

VOL

(Voluntary)

Used to issue a customer a voluntary CFP claim

Yes

No

OVS

(Overseas)

Used to indicate that International Services has sent the CFP claim to the foreign pension authority for processing

Yes

Review set to mature after set period (varies by country).

Review will either:

  • Send reminder after set period
  • Send second reminder after 22 days if the customer resides inside Australia or 44 days if they reside outside Australia
  • Suspend payment (SUS-FRC) after 22 days if the customer resides inside Australia or 44 days if they reside outside Australia
  • Cancel payment (CAN-FRC) after 91 days, or
  • Create MFU (I037FP) for manual action

Review action: International to follow up claim outcome with customer. See Assisting customers to claim a foreign pension

OVS

DIR

(Direct)

Used to indicate the customer has sent the CFP claim to the foreign pension authority for processing

Yes

Review set to mature after set period (varies by country).

Review will either:

  • Send reminder after set period
  • Send second reminder after 22 days if the customer resides inside Australia or 44 days if they reside outside Australia
  • Suspend payment (SUS-FRC) after 22 days if the customer resides inside Australia or 44 days if they reside outside Australia
  • Cancel payment (CAN-FRC) after 91 days, or
  • Create MFU (I037FP) for manual action

Review action: International to follow up claim outcome with customer. See Assisting customers to claim a foreign pension

REI

(Reissued)

Used to reissue a compulsory CFP claim to a customer

Notes:

  • Aligns with ISS, with matching letters/reviews
  • May be coded more than once

Yes

Series of automated reviews set to:

  • Send reminder letter after 42 days
  • Suspend payment (SUS-CFP) after 22 days if the customer resides inside Australia or 44 days if they reside outside Australia

Cancel payment (CAN-CFP) after 91 days

REI

VOL

(Voluntary)

Used to reissue a voluntary CFP claim to a customer

Notes:

  • Aligns with ISS (VOL), with matching letters/reviews
  • May be coded more than once

Yes

No

RET

(Returned)

CSC

(Service Centre)

Record receipt of a foreign pension claim in Service Centre

No

Review set to create MFU (I044FP) after seven days for manual action

Review action: CIS to follow up non-receipt of foreign pension claim with Service Centre

RET

CIS

(International Services)

Record receipt of a foreign pension claim in CIS

No

Review set to create MFU (I034FP) after 21 days (91 for INV) for manual action

Review action: CIS to follow up processing of foreign pension claim to send overseas

International Services (CIS)

International Program