Skills for Education and Employment (SEE) 001-02090000

Services Australia has a responsibility to promote and encourage participation in SEE to eligible customers.

For customers with a new claim:

• refer eligible customers to SEE
• book a Pre-Training Assessment appointment with the SEE provider, while the customer is present, and
• tell the SEE provider the customer's participation category and hours to inform an appropriate study schedule

For provider-managed customers with a change of circumstances:

• run the Job Seeker Snapshot, and
• consult with the customer's provider before referring the customer to SEE

For people not in receipt of income support and seeking a referral, determine if they are eligible and willing to be registered as a volunteer job seeker. If not, tell them they can get a referral to SEE from:

• an employment services provider
• a SEE provider, or
• the DEWR Digital Services Contact Centre

For full details for all customers, see Referral to Skills for Education and Employment (SEE).

The following providers can also refer customers to SEE:

• Workforce Australia
• Community Development Program (CDP)
• Disability Employment Services (DES)
• Australian Disability Enterprises (ADE)
• Parent Pathways
• Workforce Australia - Transition to Work (TtW))

The provider codes the referral in the Department of Employment and Workplace Relations (DEWR) system, which:

• is sent via online interface to Services Australia, and
• creates a referral on the customer's record

The provider has a responsibility to:

• conduct SEE Pre-Training Assessments
• deliver SEE Program training
• exit customers where low attendance or engagement affects their ability to complete the SEE Program and refer the customers back to Services Australia or their provider
• advise Services Australia promptly of the results of:
• pre and post-training assessments
• participant attendance issues, and
• all referral outcomes
• enter details into the DEWR system, and
• commence a customer's SEE Program within 28 calendar days of the date of the Pre-Training Assessment