Eligibility for Skills for Education and Employment (SEE) 001-02090010

Language, literacy, numeracy and digital skill needs may be identified through:

• customer's self-identification
• customer requiring interpreter assistance during contact
• responses to Questions in the Job Seeker Snapshot which relate to language, literacy and numeracy ability
• the Service Officer, who can manually trigger an MFU based on observations and discussions with the customer, at any contact
• interrogation of system and customer history
• the manner in which a customer completes forms
• successive appointments missed by the customer
• the customer having previously been unsuccessful in education, training or employment
• the customer contacting Services Australia for an explanation of advices
• the customer asking the reception staff for help in completing forms or using self-serve terminals

Is the customer potentially suitable or likely to benefit from participating in Skills for Education and Employment (SEE)?

• Yes, go to Step 2
• No, procedure ends here

Open the Referral Summary.

Is the customer currently placed in Adult Migrant English Program (AMEP)?

• Yes, and the customer is eligible for referral to SEE.
  If they commence in SEE, they will automatically exit from AMEP. If the customer:
• still wants to be referred, go to Step 3
• wants to stay in AMEP, procedure ends here
• No, go to Step 3

From 1 July 2024, customers are eligible for SEE if they are:

• 15 years or more
• registered, or willing to be registered, as a volunteer job seeker
• deemed suitable for training, without any barriers that would prevent successful participation, and
• either:
• an Australian citizen, or
• a permanent resident, or
• a Pacific Australian Labour Mobility visa holder, or
• are provisional or temporary visa holders with working rights in Australia and are eligible for the Adult Migrant Education Program

Does the customer meet eligibility criteria for SEE?

• Yes, go to Step 5
• No, go to Step 4

If a customer is not eligible for SEE, tell them they may be able to get a referral to SEE by contacting:

• their employment services provider
• a SEE provider, or
• the DEWR Digital Services Contact Centre
• Procedure ends here

From 1 July 2024, there are changes to eligibility that are not applied in the Services Australia system. Some customers who are now eligible for SEE cannot be referred by Services Australia. Customers affected by these changes:

• are connected to Workforce Australia Online
• are over Age Pension age
• are currently participating in Self Employment Assistance
• are a full time student
• do not hold an eligible visa

Is the customer affected by these limitations?

• Yes, tell the customer to get a referral to SEE by contacting:
• an employment services provider
• a SEE provider, or
• the DEWR Digital Services Contact Centre
• No, go to Step 6

Create a Fast Note to be allocated to a suitably skilled Service Officer to action. Select Auto text, use Jobseeker > Update > SEE Referral Handoff. Select Confirm.

Record a referral to SEE.

When a referral is flagged as part of a claim and the Service Officer chooses 'Yes' in the Does this job seeker require a referral to SEE? field, the system will auto-create an MFU. This will display as an action item on the Participation Summary screen once the claim is finalised.