Applying mutual obligation requirements 001-09020000

Job seekers must meet their mutual obligation requirements to continue to receive their income support payment.

Staff are to make sure that Centrelink managed job seekers are fully meeting their mutual obligation requirements.

This includes the requirement to:

• attend appointments, even where they have an exemption from undertaking other activities, or
• continue to undertake the approved activity that fully meets their requirements (Centrelink or provider approved)
• accept a referral to an appropriate Employment Services Provider (where Job Seeker Registration Only/No Remote Referral Required does not apply)

Failure to do so should result in their claim being rejected or payment cancelled.

Provider managed job seekers must meet their mutual obligation requirements to continue to receive their income support payment.

A job seeker with mutual obligation or participation requirements who refuses to register as a job seeker or be referred to an Employment Services Provider following completion of the JobSeeker Snapshot should have their claim rejected or payment cancelled.

Provider managed job seekers who disagree with the activities in their Job Plan should be referred to their provider.