Sending free text to providers when compliance action finalised 001-10040100

Section 202 of the Social Security (Administration) Act 1999 provides Services Australia with the authority to disclose information to Employment Services Providers to assist delivery of employment services to job seekers.

This includes the reason why a decision is made, or information collected during the compliance investigation that affects the job seeker's ability to meet their requirements and/or that may affect how the provider delivers employment services.

The authority to collect and disclose information to Employment Services Providers is delivered to job seekers via the privacy message. The privacy message is delivered to job seekers during every contact with PST:

• via IVR, or
• when it is read out as part of a compliance action within the Participation Compliance workflow

As part of recording a decision to reject a failure, PST staff are required to select the most appropriate rejection reason. This allows the provider to understand why the decision was made.

In addition, PST staff should use the free text field to give more information to the provider about why a failure was rejected.

Job seekers, under the Freedom of Information Act 1982, can obtain information recorded in the Participation Compliance workflow, including information sent to providers relating to reasons a failure was rejected.