Cancellation of payment after a compliance related suspension 001-10120100
For Participation Solutions Team (PST) - skilled staff only.
This document outlines the policy and processes that apply when a payment is cancelled because a Community Development Program (CDP) participant has failed to re-engage or contact their provider following compliance action.
On this page:
CDP participant contact following CDR cancellation
CDP participant contact following DCP cancellation
CDP participant contact following CDR cancellation
Table 1
Step |
Action |
1 |
Cancellation reason CDR + Read more ... A CDP participant's participation payment will be cancelled CDR (CDP participant failed to re-engage) if they do not comply within 29 days of being issued a reconnection or further reconnection requirement by Services Australia or a CDP provider as a result of a Non-Attendance Report (NAR). |
2 |
Contact after CDR cancellation decision + Read more ... A CDP participant may contact about the cancellation of payment for not re-engaging or failing to accept a reconnection requirement following a participation payment suspension. Refer the CDP participant to the Participation Solutions Team (PST). See Job seeker contacts to discuss non-compliance or circumstances impacting compliance. |
3 |
PST-skilled staff contacted to reassess CDR cancellation decision + Read more ... PST-skilled staff may reassess the CDR cancellation decision if there is evidence to show:
Is there evidence the cancellation was incorrect?
|
4 |
Restoring payment after an incorrect CDR cancellation + Read more ... Has the CDP participant submitted a new claim?
|
5 |
New Claim has been submitted + Read more ... Discuss with participant and request them to withdraw claim as it is no longer required. Restore CDR, go to Step 8. |
6 |
New Claim granted and payment has yet to be paid + Read more ... Reject the claim. In Process Direct, go to the Benefit Action (BA) screen:
Note: as participant has not yet been paid this will change the CAN to REJ automatically upon finalisation. Restore CDR, go to Step 8. |
7 |
New Claim granted and payment has been paid + Read more ... Cancel the claim. In Process Direct, go the Benefit Action (BA) screen:
Note: a debt will be created for this period, however when the CDR is overridden this should offset. Restore CDR, go to Step 8. |
8 |
Restore CDR + Read more ... Restore the CDR:
Note: if a limiting date error is returned when attempting to restore payment, escalate via ROXY and hold the activity. Other Considerations
Procedure ends here. |
9 |
CDP participant contacts to re-claim + Read more ... If restoration of payment is not possible advise the CDP participant of their review and appeal rights. If the CDP participant does not want to request an explanation or apply for a formal review of the cancellation, advise them to re-claim to re-test their eligibility for payment. If the CDP participant lodges a new claim within 14 days of the cancellation date, the claim start date must not be backdated to the date of cancellation. In this case, the start date of the claim must be manually changed to the date the claim is lodged. See Start Day. |
CDP participant contact following DCP cancellation
Table 2
Step |
Action |
1 |
Cancellation reason DCP + Read more ... A CDP participant's participation payment will be cancelled DCP (Did not contact provider to re-engage) if:
|
2 |
Contact after DCP cancellation decision + Read more ... A CDP participant may contact about the cancellation of payment for not contacting their provider following receipt of a NAR. Refer the CDP participant to the Participation Solutions Team (PST). See Job seeker contacts to discuss non-compliance or circumstances impacting compliance. |
3 |
PST-skilled staff contacted to reassess DCP cancellation decision + Read more ... PST-skilled staff may reassess the DCP cancellation decision if there is evidence to show:
Is there evidence the cancellation was incorrect?
|
4 |
Restoring payment after an incorrect DCP cancellation + Read more ... Manually finalise the NAR where this is still outstanding by updating the Re-engagement screen to indicate the CDP participant is no longer required to re-engage. Has the CDP participant submitted a new claim?
|
5 |
New Claim has been submitted + Read more ... Discuss with participant and request them to withdraw claim as it is no longer required. Restore DCP, go to Step 8. |
6 |
New Claim granted and payment has yet to be paid + Read more ... Reject the claim. In Process Direct, go to the Benefit Action (BA) screen:
Note: as participant has not yet been paid this will change the CAN to REJ automatically upon finalisation. Restore DCP, go to Step 8. |
7 |
New Claim granted and payment has been paid + Read more ... Cancel the claim. In Process Direct, go the Benefit Action (BA) screen:
Note: a debt will be created for this period, however when the DCP is overridden this should offset. Restore DCP, go to Step 8. |
8 |
Restore DCP + Read more ... Restore the DCP:
Note: if a limiting date error is returned when attempting to restore payment, escalate via ROXY and hold the activity. Other Considerations
Procedure ends here. |
9 |
CDP participant contacts to re-claim + Read more ... If restoration of payment is not possible advise the CDP participant of their review and appeal rights. If the CDP participant does not want to request an explanation or apply for a formal review of the cancellation, advise them to re-claim to re-test their eligibility for payment. If the CDP participant lodges a new claim within 14 days of the cancellation date, the claim start date must not be backdated to the date of cancellation. In this case, the start date of the claim must be manually changed to the date the claim is lodged. See Start Day. |