Citizenship testing 005-01040000

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Contact details

Services Australia Citizenship testing service desk

Department of Home Affairs website

Department of Home Affairs, Our Common Bond booklet

Australian citizenship test resource page

Australian citizenship test locator

Operational guides

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png$ Quick Reference Guide (QRG)

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png$ Services Australia Standard Operating Procedures (SOP)

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png$ Record test numbers in the Attendance report

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png$ Invigilation Guide to Citizenship Appointments

Applicant fact sheets

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png$ Australian citizenship test, Rules of conduct

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png$ Australian citizenship appointments, Conducted by Services Australia

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png$ Assistance Information sheet

Image capture

Image capture video for Services Australia

Facial image capture checklist 1100D

Facial image capture checklist 200D

Instruction manuals for Canon camera - select Product manuals link

Canon IXUS 285 model

Canon IXUS 190 model

Canon IXUS 170 model

Canon 1100D DSLR model

Canon EOS 200D Mark II model

mySupport

For iPad issues:

Go to mySupport
Search for article Troubleshooting an iPad used for Citizenship testing:

Follow the steps as outlined in the article
Include iPad details, such as IT Number and Serial number

If issues persist after performing troubleshooting or the iPad is experiencing any other issues, search for webform Mobile Device Manager issues - iOS (iPhone, iPad)
Complete and Submit webform
Note the SD reference number
Email the Citizenship testing service desk:

with the subject line 'mySupport iPad issue logged', and
include the SD number

For Wi-Fi issues:

Go to mySupport
Search for relevant webform Wi-Fi network issues:

Include description of Wi-Fi issues and details of the troubleshooting steps performed
Provide the site Mnemonic (refer to the label on the Wireless Access Point (WAP) installed on the ceiling)

Complete and Submit the webform
Note the SD reference number
Email the Citizenship testing service desk:

with the subject line 'mySupport iPad issue logged', and
include the SD number

Article:

Go to mySupport
Search for How to log into a Citizenship Testing iPad

Intranet links

ICT Security Portal

Conflict of Interest Policy

Mentoring - process and checklist

Table 1

Step	Action
1	Request to train additional test administrators Team leader submits their request to Services Australia citizenship testing service desk by email. The email must include: Staff full name Email address Log on The team leader must nominate an experienced test administrator to assume the role of mentor. The Citizenship Service Desk will: arrange for nominated staff to receive a test log on from Home Affairs provide staff access to the site positional mailbox, secure folder and distribution lists provide the team leader a training resources
2	Test administrator in training Preliminary task Test administrators in training must complete preliminary tasks: E-learning Modules (SAU00240, SAU00241, SAU00242 and SAU00243) Read and understand all training material and resources such as the Quick Reference Guide and Services Australia standard Operating Procedures (SOP) manual Onsite training Test administrator (trainee) must observe at least one citizenship appointment conducted by an experienced Test Administrator (Mentor). Trainee conducts a citizenship appointment under supervision of their mentor. The mentor assesses the trainee's competence and records findings in the Mentoring Checklist. The Mentoring Checklist is available below this table. Some of the compulsory tasks as per the Mentoring Checklist: preparing and setting up for the appointment welcoming the applicant conducting the interview and verifying identity taking the applicant's photograph administering the citizenship test concluding the appointment and completing post appointment administration Mentor Mentor must: provide opportunities for the trainee to observe citizenship testing appointments be available for questions and direction regularly monitor trainee appointments and give a sufficient number of opportunities to practice give guidance and regular constructive feedback on their progress For more information, refer to Quick Reference Guide (QRG) and Services Australia Standard Operating Procedures (SOP) under Resource materials.
3	Mentor assesses the training To Pass, the trainee must demonstrate that they can correctly perform all tasks, as per the Mentoring Checklist and is competent to conduct citizenship appointments unsupervised, go to Step 4. Fail, the trainee cannot demonstrate that they can correctly perform all tasks, as per the Mentoring Checklist and is not competent to conduct citizenship appointments unsupervised, the mentor must provide the trainee constructive feedback and continue onsite training, go to Step 2.
4	Mentor concludes the training Mentor must finalise, sign and send a scanned copy of the Mentoring Checklist to Services Australia Citizenship testing service desk.
5	Trainee becomes Test Administrator The trainee test administrator is now able to conduct citizenship appointments independently and will be subject to the same quality assurance processes as all other test administrator. Test Administrator or team leader must notify Services Australia Citizenship testing service desk as soon as any staff member ceases the role of test administrator.

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png$ Mentoring Checklist

List of service centres that administer citizenship testing

Table 2: this table contains a list of Centrelink Service Centres for administering the citizenship testing in remote and regional locations.

Letter	Service Centres
A	Albany
	Albury
	Alice Springs
	Armidale
B	Ballarat
	Belconnen
	Bendigo
	Biggera Waters
	Broome
	Bunbury
	Bundaberg
C	Cairns
	Casuarina
	Coffs Harbour
	Charlestown
	Corrimal
G	Geraldton
	Gungahlin
	Griffith
H	Hobart
K	Kalgoorlie
	Karratha
	Kawana Waters
L	Launceston
M	Mackay
	Mildura
	Maroochydore
	Morwell
	Mount Isa
N	Newcastle
O	Orange
P	Palmerston
	Port Augusta
	Port Macquarie
R	Rockhampton
S	Shepparton
	South Hedland
T	Tamworth
	Toowoomba
	Townsville
	Tweed Heads
W	Wagga Wagga
	Warrnambool
	Woden

Operational Information