Assessing Age Pension (Blind) claims 065-04020000
This page contains information to help with assessing an Age Pension (Blind) new claim for customers who are not receiving an income support payment.
Initial contact check
For Age Pension claim processing staff only
This table describes the coding and initial contact checks when a customer lodges an Age Pension (Blind) claim.
Step |
Action |
1 |
Initial contact + Read more ... Unless the customer is lodging a claim for Age Pension (Blind) online, only use the Assisted Customer Claim (ACC) to help these customers to submit their claim for Age Pension. Early claims for Age Pension (Blind) can be lodged up to 13 weeks prior to qualification. Is the customer already in receipt of another income support payment?
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2 |
Reports required + Read more ... Does the customer have a report from either:
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3 |
Permanent blindness criteria satisfied + Read more ... See if the customer clearly meets the necessary criteria for permanent blindness. Check if the customer has:
Does the customer have a combination of visual defects resulting in the same degree of visual impairment as described in the above 2 points?
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4 |
Permanent blindness criteria not satisfied + Read more ... Make 2 genuine attempts to contact the customer to talk about the decision about permanent blindness criteria. Does the customer accept the decision that they do not satisfy the permanent blindness criteria?
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5 |
Application of Income and Assets Tests + Read more ... Customers receiving Age Pension (Blind) are paid free of the income and assets tests unless:
Do the Income and Assets tests need to be applied?
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6 |
Income and assets tests + Read more ... For information on applying the Income Test and Assets Test for blind customers see, Income and assets tests for blind customers. Has the customer provided all the required information for application of the Income and Assets tests for Age Pension (Blind)?
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7 |
Required documentation + Read more ... Has the customer supplied all the relevant information for assessment of their claim?
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